Executive & Diary Management
- Manage the Executive's diary to optimise time and align activities with business priorities.
- Coordinate meetings, ensuring schedules are accurate, time is effectively utilised, and logistical arrangements are in place.
- Arrange travel itineraries and prepare supporting documentation for business trips and meetings.
- Manage correspondence and queries by prioritising, escalating, tracking, and resolving matters efficiently.
Travel & Event Coordination
- Coordinate local and international travel arrangements, including flights, accommodation, transport, visas, and forex requirements.
- Organise internal and external events by managing venues, invitations, logistics, agendas, speeches, and related requirements.
- Reconcile travel and related expenses in accordance with policy and reporting requirements.
Administrative & Office Management
- Provide comprehensive administrative and office support to ensure efficient operations.
- Manage office resources effectively and support cost-conscious practices.
- Maintain records, correspondence, and filing systems.
- Screen, manage, and route incoming calls and enquiries professionally.
Stakeholder & Relationship Management
- Build and maintain productive relationships with internal and external stakeholders through effective communication.
- Demonstrate integrity, professionalism, and confidentiality in all interactions.
- Support stakeholder engagement initiatives and maintain awareness of relevant stakeholder requirements.
- Ensure accurate and timely information sharing with stakeholders and team members.
Document & Information Management
- Prepare, edit, and manage business documents in line with organisational standards.
- Maintain accurate records and supporting documentation.
- Manage confidential information and correspondence appropriately.
- Ensure information is organised, accessible, and maintained according to governance requirements.
Governance, Risk & Compliance
- Adhere to organisational policies, procedures, and values.
- Maintain confidentiality and exercise discretion in handling sensitive information.
- Monitor relevant legislative and regulatory developments impacting the role.
- Support risk management and compliance objectives through adherence to established controls.
Culture, Values & Corporate Citizenship
- Demonstrate organisational values through daily interactions and service delivery.
- Support transformation, diversity, inclusion, and culture-building initiatives.
- Participate in corporate social responsibility and community engagement activities.
- Contribute positively to team effectiveness and organisational objectives.
Continuous Improvement & Self-Development
- Maintain and enhance professional knowledge through ongoing learning and development.
- Complete mandatory learning activities and apply acquired skills effectively.
- Identify opportunities to improve processes, systems, and service delivery.
- Support the implementation of new processes, systems, and continuous improvement initiatives.
Ad Hoc Support
- Provide additional administrative, operational, and executive support as required by the Executive or Line Manager to support business objectives and operational effectiveness.
