Job Description

• Provide administrative and clerical support to assigned department(s), including scheduling meetings, preparing correspondence, and maintaining calendars
• Answer phones, respond to inquiries, and direct calls to appropriate staff in a professional and courteous manner
• Greet clients, participants, landlords, and visitors; provide general program information and assistance
• Prepare, process, and maintain files, records, and documentation in accordance with policies and HUD requirements
• Assist with data entry in housing management systems
• Generate reports, track assignments, and support program compliance and reporting requirements
• Process incoming and outgoing mail, including scanning, filing, and distribution
• Support scheduling and coordination of briefings, hearings, inspections, and appointments
• Assist with preparation of forms, notices, and correspondence related to housing programs
• Maintain confidentiality of sensitive participant and organizational information
• Provide general support for special projects, audits, or program reviews
• Perform other administrative duties as assigned

• High school diploma or equivalent.  Additional education desirable.
• Some business classes preferred but not required. 
• Two years’ experience in a professional office environment, performing customer service, clerical and administrative functions preferred.
• Pleasant personality and professional telephone manner is essential.
• Excellent customer service, organizational, interpersonal, oral and written communication skills. 
• Ability to work well under pressure and have good problem solving skills.
• Ability to manage multiple priorities and work in a fast-paced environment with minimal supervision.
• Excellent attention to detail and ability to maintain confidentiality.
• Proficient computer skills to include: Windows, Microsoft Word, Excel, Internet, and comfort learning new software and tracking systems.
• Desire to work with low-income, culturally diverse, and at-risk families and individuals.

• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.