Job Description

Together we are Trusted to Serve Scotland.

It's not every job where you make a difference for the people of Scotland. But it's what's behind every job here.

Our work keeps Scotland's water flowing, from source to tap – and from sink to sea. Join us as an Executive Assistant supporting our Director of Water and Director of Customer Service, two members of our Executive Leadership Team, at the heart of how Scottish Water is run.

This isn't a traditional PA role. We're looking for someone who operates as a genuine partner to senior leaders — someone who thinks ahead, removes friction, and helps two busy Directors and their teams perform at their best. You'll be organised, yes, but more importantly you'll be proactive, commercially aware, and always looking for a better way to do things. That includes how you use technology. We want someone who embraces AI tools and modern ways of working — not just proficient in Microsoft Office, but actively curious about what tools like Microsoft Copilot can do to save time, improve outputs, and make the people around you more effective.

You'll work on a hybrid basis across our Edinburgh office at Fairmilehead and our Head Office in Stepps near Glasgow.

What you'll do

You'll manage complex diaries, coordinate meetings and travel, and handle communications on behalf of two ELT Directors. But the role goes well beyond scheduling. You'll prepare materials for executive forums, support team events, and act as a trusted point of contact for senior internal and external stakeholders.

You'll spot what needs to happen before being asked, find smarter ways to manage information and workflow, and bring real judgement to a role where discretion and trust are non-negotiable.

What you'll need

You'll have proven experience supporting senior leaders in a fast-paced environment, with the organisational skills to manage competing priorities without dropping the ball. Strong written and verbal communication is essential — you'll be representing two Directors, so the standard is high.

Handling sensitive and confidential information with care comes naturally to you. And crucially, you'll be someone who leans into new technology rather than away from it — keen to explore how AI and digital tools can make your work, and the people you support, sharper and more effective.

Character is important to us. Across the whole of Scottish Water, we look for people who are Bold, Responsible, Inspiring and Caring (And you can expect these characteristics to make an appearance in your interview with us.)   

Looking out for you   

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.   

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.   

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.    

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.    

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.   

The not-so-small print  

This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,951. Performance-driven pay progression would then allow you to move through the range to a maximum of £39,991.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on 5th June 2026.

 We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer. 

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk