Job Description

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

The Executive Assistant is a highly visible, knowledgeable, and service-driven representative of Bishop’s Lodge, Auberge Resorts Collection. This role serves as a connector across departments, ensuring a seamless and elevated guest and administrative experience while reinforcing the resort’s identity, values, and standards.

This individual acts as a trusted extension of the Executive Team, supporting daily operations, executive priorities, guest engagement, and cross-functional communication. The Executive Assistant partners closely with Front Office, Sales, Membership, Rooms/Reservations, and VIP/Ownership support functions to ensure alignment, operational efficiency, and exceptional service delivery.

The role plays a critical part in maintaining operational consistency, supporting executive initiatives, coordinating high-level guest experiences, and enhancing communication across departments and stakeholders.

• Coordinate VIP arrivals, personalized amenities, and tailored guest experiences on behalf of the Executive and Sales Teams.
• Serve as a primary support resource during high-volume arrival and departure periods, ensuring consistency and service excellence.
• Support VIP welcomes, site visits, travel advisor familiarization stays, Discovery Stays, and operational coverage as needed, including call-out support.
• Partner with Concierge and Ownership/VIP teams to coordinate reservations, transportation, arrival logistics, and guest itineraries, including valet services.
• Collaborate with Front Office, Housekeeping, and Food & Beverage teams to ensure accurate arrival readiness and guest profile alignment.
• Welcome Executive Office visitors and maintain a polished, professional, and hospitable environment.
• Partner with Sales and Marketing to support lead tracking, pre-arrival planning, site inspections, upselling opportunities, and post-visit follow-up.
• Enhance revenue opportunities by identifying upgrades and promoting resort offerings throughout the guest journey.
• Support membership communications, programming, and administrative coordination.
• Analyze guest feedback, survey data, and operational trends to identify opportunities for service improvement and operational excellence.
• Support reservation review processes, ensuring accuracy of rate plans, IATA/TA details, applied amenities, and guest traces.
• Proactively engage travel advisors regarding new bookings and guest expectations.
• Provide support for high-touch and VIP reservation handling as needed.
• Serve as a liaison between Executive Leadership, team members, ownership, and external partners.
• Support special projects including artwork tracking, valuation documentation, and membership applications and benefit processing.
• Maintain Executive Office operations, including vendor coordination, supply management, and equipment oversight.
• Prepare daily VIP reports, executive summaries, presentations, correspondence, and meeting materials.
• Record and distribute meeting notes for ownership, executive, and special project meetings.
• Manage calendars, scheduling, and administrative coordination for Executive Leadership as assigned.
• Handle sensitive and confidential information with the highest level of discretion and professionalism.
• Represent the Executive Office in guest interactions and cross-departmental communication as needed.
• Other duties as assigned.

Qualifications

• Minimum of 2 years of experience in luxury hospitality, executive support, guest relations, or administrative coordination.
• Strong understanding of luxury hospitality operations and Forbes-level service standards preferred.
• Exceptional organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills across guest-facing and internal channels.
• Proficiency in OPERA Cloud and Google Workspace (Gmail, Calendar, Docs, Sheets).
• High attention to detail with a commitment to excellence in guest experience and administrative execution.
• Demonstrated professionalism, discretion, adaptability, and emotional intelligence.
• Prior hotel or resort operations experience strongly preferred.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.