Job Description

About Lucidya

Lucidya is an AI-native platform for Customer Experience (CX) Intelligence that enables organizations to truly understand, engage, and retain their customers at scale.

We don’t just surface insights, we act on them. Our proprietary AI, built in-house and trained on millions of multilingual interactions, helps businesses close the loop between customer feedback and real business outcomes.

As we scale globally, we’re building a team that thrives on ownership, speed, and impact.

Why this role matters

This is not a traditional Executive Assistant role.

At Lucidya, the CEO operates at high velocity, across investors, government stakeholders, enterprise clients, and internal teams. To sustain and accelerate that pace, we need someone who can act as a force multiplier.

You won’t just manage a calendar - you’ll bring order to chaos, ensure nothing falls through the cracks, and step into high-stakes situations with confidence and sound judgment.

This role is critical to how effectively the CEO operates, how decisions are executed, and ultimately, how fast Lucidya moves.

What You’ll Do

Own the CEO’s time and priorities

You’ll ruthlessly optimize the CEO’s calendar - ensuring every meeting has a clear purpose, the right attendees, and a defined outcome. You’ll anticipate conflicts before they happen and protect time for deep work and strategic thinking.

Turn meetings into action

You’ll sit in key meetings, capture what actually matters, and drive follow-ups to completion. Nothing gets lost. You’ll ensure decisions translate into execution.

Act as a bridge across the business

You’ll work closely with internal teams, investors, board members, and external partners - ensuring communication is clear, timely, and aligned with priorities.

Handle sensitive and high-stakes matters

From legal coordination to investor materials, you’ll review, organise, and prepare critical documents before they reach the CEO- ensuring quality and accuracy at all times.

Run operations behind the scenes

You’ll manage office operations, vendor relationships, and logistics to ensure a smooth and efficient working environment.

Take ownership beyond the office

This role extends into personal support - handling errands, travel, reservations, and time-sensitive requests with discretion and efficiency.

Drive things forward

You’ll proactively follow up on projects, push stakeholders when needed, and ensure deadlines are met - without waiting to be asked.

Requirements

Who You Are

You’re the kind of person who brings structure where others see chaos.

• You have 3+ years of experience supporting senior executives in fast-paced environments
• You’re fluent in English and Arabic, both written and spoken
• You don’t wait for instructions - you anticipate needs before they arise
• You’re highly organized, but more importantly - you prioritize what actually matters
• You’re comfortable operating with ambiguity, urgency, and high expectations
• You’re someone people trust with sensitive information - you handle everything with absolute discretion and integrity
• You’re resourceful - you figure things out quickly, even when there’s no clear playbook
• You’re not afraid to push back or follow up persistently to get things done
• You’re tech-savvy, comfortable with tools like Google Workspace, Microsoft Office, and productivity platforms
• You’re willing to be flexible with your time, including handling urgent matters outside standard working hours

Practical requirements:

• Valid driver’s license and access to a car
• Willingness to handle in-person tasks and errands as needed

What success looks like

• The CEO’s time is consistently optimized and focused on high-impact work
• Meetings result in clear actions and timely execution
• Nothing falls through the cracks…ever
• Internal and external stakeholders experience seamless communication
• The CEO is able to operate faster and more effectively because of you

What the hiring process will look like

We aim to move fast and keep things transparent:

1. Intro Call with our TA team – A conversation to understand your background and motivations
2. Deep Dive Interview – Focused on real scenarios, problem-solving, and how you operate under pressure
3. Final Interview – With the CEO to assess fit and alignment