Job Description

We are recruiting for an Executive Assistant to join our brand-new Maison store at 166 New Bond Street. This role supports the Maison and Retail Director.

Introducing our London Maison

Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it’s a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.

In the words of Pierre-Alexis Dumas, Artistic Director – Creation & image, when describing what makes a Maison

“A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it’s a whole World, within which you can discover the culture of Hermès, beyond its products. It is much more than a store.”

We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.

Role Mission

Reporting to the Maison Director for our 166 Maison, New Bond Street, the Executive Assistant will provide support on administrative matters to ensure the smooth running of the Maison. They will work closely with the Directors & Store Managers of the Maison, as well as the EA and Office Manager based at head office, in order to contribute to the efficiency and fluidity of the business, coordinating interactions both internally and externally.

Key Responsibilities

Assist the Maison & Retail Director

• Manage the diary and coordinate/ reschedule appointments
• Responsible for tasks delegated by the Maison Director
• Able to be discreet as the role will work with sensitive information
• Able to forward plan and work proactively
• Prepare meetings (files, room reservations, meals, materials)
• Book Director travel and expenses
• Support with preparing presentations
• Entering expense commitment requests, receiving them and, if necessary, checking and pre-validating invoices
• Organising trips with clients/friends of the House
• On occasion, participate in meetings and ensure relay of communication

Ad hoc support to the Maison Management

• Coordinate appointments
• Prepare meetings (files, room reservations, meals, materials)
• Coordinate travel
• Entering expense commitment requests, receiving them and, if necessary, checking and pre-validating invoices
• On occasion provide support to the other Directors within the Maison

Events & team life

• Ad hoc or recurring organisation of events for Directors – seminars, key visits, celebrations
• Coordinating buying trips to Paris with Retail & Retail Merchandising teams
• Develop and implement strategy for internal gatherings/togetherness moments
• Internal Maison communications
  

* Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.

About you

• Previous experience in an Executive/Personal Assistant position in a fast paced, demanding environment

• Can demonstrate high level of trust and discretion

• Proven experience managing and coordinating busy diaries

• Experience preparing resources for meetings and having high attention to detail

• Previous experience with booking and coordinating travel and creating itineraries

• Strong organisational skills, responsiveness, ability to anticipate with a high attention to detail

• Rigour in the follow-up of tasks to completion, ability to manage priorities

• Excellent interpersonal skills: confidentiality, discretion, diplomacy, courtesy, empathy and client centric approach to everything

• Ability to react to unforeseen circumstances and problems with flexibility, agility and a positive mindset

• Can work with a sense of autonomy

• Ability to interact with a variety of internal and external stakeholders, flexing your approach as needed

• Good knowledge of Microsoft Office (Excel, PowerPoint and Word)

TEAM – Structured, positive attitude and mindset. We value team wellbeing, ensuring Hermès is a place for personable growth and recognition. Warm, friendly and welcoming to all. We are tenacious and open-minded, striving and setting up for success.

GROWTH MINDSET – Our colleagues are ambitious, client-orientated and commercially aware.

CLIENT EXPERIENCE – New services, new experiences and new ways of working. With a bespoke for few & bespoke for all mindset. Raising the standards in service, beyond our clients’ expectations.

OPERATING STANDARDS – An operationally complex store, ensuring best practice, working within constraints whilst pushing boundaries to ensure we operate efficiently at this scale.

ANIMATION & SURPRISE – Small or large, a mix of commercial and non-commercial moments. We think local and go beyond expectations.

ENVIRONMENT – An environment in which to use and celebrate … outstanding windows, 300 artwork, depth of history architecture and a product offer with nothing else like it, in London or the group.

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" Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."