Job Description

• Provide effective and efficient day to day secretarial support to the COO and other senior stakeholders, including deputising for the assistant to the CEO
• Organise complex schedules, manage conflicts, co-ordinate activities, events, resources, meetings, and liaise with internal/external stakeholders
• Coordinate and arrange team meetings; ensuring team records/MI are up to date
• Arrange travel and accommodation, coordinating and using initiative in managing itinerary times, expenses and processing complex visa applications, whilst ensuring
adherence to policy and keeping control of costs
• Managing external and internal visitor schedules and relevant support
• Handling of internal / external correspondences
• Perform ad hoc assignments as required, productively managing a substantial workload without sacrificing quality
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
• Provide support for communications (e.g. newsletters), SharePoint and Intranet pages
• Lead or participate in projects as required, working with relevant internal and external stakeholders to deliver quality outcomes
• Provides execution and administrative support across COO functions as required; prepares analysis and materials; maintains trackers/documentation; supports
governance meetings and action follow-up; follows defined escalation and control processes.

Qualifications