Job Description

• Trusted strategic advisory role partnering closely with senior leadership

• Influence organisation‑wide customer and service delivery outcomes

• Be a key connector across leadership, strategy, and delivery

Te Whiwhinga mahi | The opportunity

As Executive Advisor – Customer and Services, you’ll provide high‑quality, trusted strategic advice and operational support to the Chief Customer and Services Officer. This is a pivotal role that sits at the centre of executive decision‑making, enabling effective leadership, strong delivery, and a positive, engaged workplace culture.

You’ll work across the organisation to connect people, guide strategic priorities, and support system‑wide initiatives that strengthen customer experience and service delivery. The role requires sound judgement, political and organisational awareness, and the ability to operate confidently in complex and fast‑moving environments.

Key responsibilities include:

• Providing strategic leadership, insight, and advice across the Customer and Services group and NZTA more broadly

• Supporting the delivery of the customer strategy and organisational priorities and plans

• Preparing and coordinating executive and Board‑level material, including papers, briefings, forward planning, and committee inputs

• Identifying, assessing, and proactively managing risks and issues

• Supporting strategy development, major initiatives, and change delivery

• Working closely with Communications to support internal and executive communications and engagement

• Supporting budgeting and forecasting processes and overseeing fit‑for‑purpose group financial planning

• Championing tikanga Māori, Te Reo Māori, and Te Tiriti o Waitangi responsibilities

• Modelling NZTA values and supporting an inclusive, high‑performing workplace culture

You can find out more about the role here:

Ko koe tēnei | About you

To be successful in this role, you will bring:

• Experience turning strategy into practical, deliverable outcomes within a large, complex organisation

• Strong influencing skills and the ability to build credibility with senior leaders and diverse stakeholders

• Excellent analytical capability, sound judgement, and the ability to identify and manage risk

• Experience working across people functions, organisational systems, or government environments (central or local government experience desirable)

• Exceptional written communication and presentation skills, including preparation of executive and Board‑level papers

• Strong organisational skills, pragmatism, and comfort working in ambiguity and pace

• A proactive, self‑starting approach with the ability to “work in the grey”

You will also demonstrate knowledge of, or a willingness to develop, understanding of Te Ao Māori, promote tikanga and Te Reo Māori, and grow your understanding of Te Tiriti o Waitangi as it applies in the public sector.

Mō mātou | About us

The Customer and Services group delivers great transactional products and services through operational excellence and a strong customer focus. We support the effective operation of the land transport system by making services simple, consistent, and easy to use.

Our work spans both established and emerging functions, including licensing, emissions‑related incentive schemes, national ticketing, and safety camera systems. We work collaboratively across Waka Kotahi to continuously improve customer experience and strengthen system stewardship.

Ka whiwhi koe i te aha | What you will get in return

At NZTA, you’ll be part of an organisation that is moving. Together – creating a land transport system that connects people, products, and places for a thriving Aotearoa.

You’ll benefit from:

• A competitive salary and benefits package

• Flexible working arrangements (role dependent)

• Five weeks annual leave

• Income Protection and Critical Illness Insurance for permanent employees

• A values‑led, inclusive workplace that supports growth, wellbeing, and meaningful impact

Find out more about our benefits here

Rā Katinga | Applications close:

27 May 2026

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.