Job Description

Why us?

Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

Responsibilities

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests
• Prepare POs and check requests
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs
• Review departure calls for any possible customer care issues and remedy with the guest
• Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities
• Review guest’s special request log and ensure execution of needs
• Process mail, invoices and date stamp all items. Ensure postage meter if full
• Enter any checks received for events, payments
• Email all arriving guests two days out with arrival email and respond
• Participate in weekly guest service meetings
• Process PO’s, order, enter in appropriate checkbook and maintain inventory of office supplies
• Process expense reports for EC
• Make and issue Gift Certificate and keep GC log up to date and make GC reservations
• Maintain timely and effective paper flow and communications within the office
• Maintain cleanliness and order of the executive office
• Assist with any administrative requests from EC members
• Professional and positive communication to both guests and fellow employees

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous secretarial experience preferred.

Knowledge/Skills

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to read contracts and letters are hand written, filing, using computer, checking diary.
• Ability to communicate clearly with customers and other departments.
• Ability to read manager's letters, help prepare contracts and proposals.

Environment

General office and hotel environment

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

Salary

USD $20.00 - USD $22.00 /Hr.