Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Executive Administrative Assistant will imbue a passion for this destination and the Culture.

Be You:

The Executive Administrative Assistant will demonstrate the following key characteristics:

• Ability to communicate clearly and openly creating an atmosphere of mutual trust and team work.
• Demonstrates superior knowledge of the Executive Office administration.
• Proven ability to effectively lead in a variety operational situations with guest and house requirements; flexible leadership style.

Master Your Craft:

The Executive Administrative Assistant is directly responsible for providing support and clerical expertise to Executive Office and respond to guest and employee inquiries in a confidential, efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons policies.

Desired Skills and Experience:

• Minimum 3 years management experience in Executive Office Administration.
• Demonstrate adaptability to live in a remote location.
• Excellent English and Spanish (Preferred) language.
• The ability to perform administrative skills such as typing, copying, scanning, opening and sorting mail, coordinating appointments and conferences for General Manager and Resort Manager, and answer telephones according to Four Seasons standards.
• The ability to prepare written correspondence on behalf of General Manager and Resort Manager for approval.
• The ability to handle communication with Elite Guests and make sure all areas are aware and following up on the program.
• The ability to coordinate travel arrangements for General Manager and Resort Manager, as well as other people that might require assistance.
• The ability to maintain the accuracy of the Department Head list that is shared with other Four Seasons properties.
• The ability to maintain a master list of gift certificates made to guests and charities on behalf of the hotel.
• The ability to prepare agendas for visits from Corporate or Owners and make sure all their travel arrangements are organized.
• The ability to attend weekly Planning Committee meetings, take minutes, and distribute accordingly.
• The ability to follow up on “Contact Us” email account and re-direct information to the right person/department. Resort Pre-Opening Experience Preferred.
• The ability to assist with Glitch follow-up to guests on behalf of Executive Office.
• The ability to complete payroll records for proper signature.
• You actively participate in Employee Relations activities and programs
• When dealing with guests and internal customers you live by the Golden Rule.
• You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience!

Connect with us…Join Our Team

Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.