Job Description

About the Role:

Responsible for managing Accounts Receivable activities within assigned customer portfolios, including collections, reconciliation, and credit control execution.

This role requires a hands-on operator with strong follow-up discipline, structured thinking, and the ability to work across stakeholders to resolve issues and drive cash collection outcomes.

Key Responsibilities

1. Accounts Receivable & Collections Execution

• Own and manage assigned customer portfolio to ensure timely collections and resolution of overdue balances
• Proactively engage customers to secure payment commitments and follow through to closure
• Investigate and resolve disputes, billing discrepancies, and short payments
• Monitor ageing trends and act on deteriorating accounts

2. Credit Control & Risk Monitoring

• Support credit reviews and monitor customer exposure against limits
• Identify high-risk accounts and escalate issues with clear recommendations
• Ensure adherence to credit policies and maintain control over overdue exposure

3. Stakeholder Coordination

• Work cross-functionally with Sales, Operations, and IT teams to align AR processes with business goals to resolve account-level issues impacting collections
• Communicate clearly with customers to address outstanding balances and disputes
• Support alignment between business objectives and credit discipline

4. Reporting & Operational Discipline

• Maintain accurate AR records, reconciliations, and ageing analysis
• Prepare structured updates on overdue accounts and key issues
• Ensure timely housekeeping, clearing, and follow-up of open items
• Identify gaps in process or discipline and raise improvement opportunities

What We’re Looking For

• Solid AR / collections experience with exposure to a portfolio of customers
• Demonstrated ability to drive collections outcomes, not just follow processes
• Strong follow-up discipline and ownership of assigned accounts
• Confident communication when dealing with customers and internal stakeholders
• Ability to work with data (ageing, exposure, trends) and translate into actions
• Comfortable working in a fast-paced, operational environment

• Proficiency in Excel, Word, PowerPoint, and data analysis tools.
• Hands-on experience with SAP or similar ERP systems is a plus.

Qualifications & Experience

• Diploma / Degree in Accounting, Finance, or related discipline
• 2–4 years of AR / credit control experience in a commercial setting