EXL

Executive

EXL  •  State of Kerala, IN (Onsite)  •  4 hours ago
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Job Description

Brief Job Description:

  • Basic understanding of order management process and its corresponding activities
  • Good communication skills in English languages
  • Receive and enter customer orders into ERP systems accurately
  • Validate order details (pricing, quantities, customer data, and delivery terms)
  • Perform basic credit and order checks as per defined guidelines
  • Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
  • Track order status and follow up on delays or discrepancies
  • Handle order modifications, cancellations, and returns under supervision
  • Assist in resolving customer queries related to orders and delivery
  • Ensure proper documentation and compliance with process requirements
  • Support invoicing by maintaining clean and accurate order data

Brief Job Description:

  • Basic understanding of order management process and its corresponding activities
  • Good communication skills in English languages
  • Receive and enter customer orders into ERP systems accurately
  • Validate order details (pricing, quantities, customer data, and delivery terms)
  • Perform basic credit and order checks as per defined guidelines
  • Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
  • Track order status and follow up on delays or discrepancies
  • Handle order modifications, cancellations, and returns under supervision
  • Assist in resolving customer queries related to orders and delivery
  • Ensure proper documentation and compliance with process requirements
  • Support invoicing by maintaining clean and accurate order data

Technical Skill Requirements:

  • Strong accounting knowledge with O2C experience in order management and billing.
  • Basic understanding of: Customer master data, Pricing conditions & Material/product master
  • Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks
  • Must be computer literate; Excel, Word, PPT
  • Knowledge of JDE & SAP ERP is desired
  • Ability to document the process

Competencies Required:

  • Excellent communication skills both verbal and written
  • Understanding end-to-end processes and appreciation of critical parameters
  • Problem identification and analytical ability
  • Strong knowledge of MS Office
  • Self-initiative, drive and zeal for continuous improvement
  • Ability to discharge the responsibilities in a conflicting environment
  • Ability to lead in a continually challenging environment
  • Adherence to Policies/Compliances
  • Fosters a spirit of collaboration and teamwork
  • Intellectually agile and analytical
  • Experience in JDE & SAP ERP is desired
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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