EXL

Executive

EXL  •  Noida, IN (Onsite)  •  1 hour ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Essential Functions

  • Ensure that the transactions processed are as per standard operating procedures available on client learning management system.
  • Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs.
  • Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses.
  • Ensure that the assigned targets in accordance with the SLA metrics are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics

Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level

Primary Internal Interactions

  • Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved
  • Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required.

SME/Process trainer for training as and when required.

Primary External Interactions

  • Supervisors at the client end for the purpose of seeking clarifications and answering queries
  • Trainers at the client end for training purposes
  • Onshore Supervisors and SMEs via email and calls for operational coordination.

Communicates externally via letters with customers

Essential Functions

  • Ensure that the transactions processed are as per standard operating procedures available on client learning management system.
  • Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs.
  • Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses.
  • Ensure that the assigned targets in accordance with the SLA metrics are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics

Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level

Primary Internal Interactions

  • Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved
  • Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required.

SME/Process trainer for training as and when required.

Primary External Interactions

  • Supervisors at the client end for the purpose of seeking clarifications and answering queries
  • Trainers at the client end for training purposes
  • Onshore Supervisors and SMEs via email and calls for operational coordination.

Communicates externally via letters with customers

  • Any graduate in B.Com, BA, or BBA with 0–6 months of experience in Insurance Back Office.

especially in accounting, and Excel-based analysis. relevant experience

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
Social Media