EXL

Executive

EXL  •  Noida, IN (Onsite)  •  2 hours ago
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Job Description

  • Undertakes case-processing responsibilities following standard operating procedures for each case type.
  • Uses computerized system for tracking, information gathering, providing information, referrals, routine cases and/or troubleshooting.
  • Meets or exceed daily productivity standards in line with set quality standards.
  • Attains all case processing quality standards and meets all service level timelines.
  • Processing maintenance requests to the highest quality standards with no Slippage.
  • All work types must be processed within SLA and may need flexible working hours and/or overtime to complete.
  • The representative will have to ensure that requests received are processed as per standard desktop procedures. Any exception on the process should be routed to SMEs
  • Constant monitoring, coaching and development will be given to the associate on processes to ensure continuous improvements in quality and consistence with standards of service.
  • Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be processed.
  • Associates must comply with Client Security Policy and Procedures.
  • At all times, associates will be aware of commitment to service.

Bachelor of commerce

Must have command over MS office applications

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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