EXL

Executive

EXL  •  Cape Town, ZA (Onsite)  •  2 hours ago
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Job Description

  • Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
  • Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
  • Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
  • Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
  • Experience making outbound calls or handling calls for UK clients
  • Proficient level of written and spoken English
  • Active listening skills
  • Assertive, empathetic, professional & courteous
  • Ability to empathize with the customer
  • Prioritizing customer needs
  • Good problem solving, reasoning and analytical skills
  • Negotiation and influencing skills
  • Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)
  • Good articulation of the English language (Spoken and Written)
  • SA Citizen
  • Grade 12 (Mandatory)

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/aligned our EE targets"

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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