Handling inbound calls from the customers Policyholder Inquiries Policy Servicing and Policy Updates Billing Related Inquiries Claims Status Inquiries General Insurance Customer Support Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities and ensure that the assigned targets are met in accordance with SLA and Internal standards. Adherence to established attendance schedules. Strong communication skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus Self-disciplined and result oriented Teamwork/ Managing Self / Adaptability Ability to multitask Problem Solving Data gathering ability/ Eye for detail
Handling inbound calls from the customers Policyholder Inquiries Policy Servicing and Policy Updates Billing Related Inquiries Claims Status Inquiries General Insurance Customer Support Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities and ensure that the assigned targets are met in accordance with SLA and Internal standards. Adherence to established attendance schedules. Strong communication skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus Self-disciplined and result oriented Teamwork/ Managing Self / Adaptability Ability to multitask Problem Solving Data gathering ability/ Eye for detail
1 - 3 Years exp. With good communication
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
