Job Description

Essential Functions

• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support on various Product lines.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to while administering their account.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Responsibilities for Internal Candidates

Essential Functions

• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support on various Product lines.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to while administering their account.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Qualifications for Internal Candidates

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Good Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Understand PMS and client PMS systems: Familiarity with Property Management Systems (PMS) used in the industry.

Handson experience in AR Calling: Ability to call payers for claims status and manage accounts receivable.

Thorough understanding of AR process: Knowledge of the accounts receivable cycle and best practices.

Graduate in stream