Provides highest quality, caring service by following established service levels and procedures for functions performed. Establishes and maintains effective relationships with customers on behalf of the company in a customer centric manner by taking personal and complete responsibility for each customer interaction and by ensuring that all customer requirements are completely met.
Key Responsibilities
Responsibilities are not limited to the enclosed
Handle calls related to Auto property damage claims, Billing and General Inquiries
Update all the information obtained – including documenting all actions taken – in the claims system
Deliver customer satisfaction while focusing on rapport building, effective communication, & the timely resolution of the insured’s concerns in an empathetic and efficient manner
Meet all assigned targets in accordance with the prescribed SLA and internal standards
Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence
Ensure adherence to the established attendance schedules
Minimum Requirements:
Grade 12 (Mandatory)
Desired insurance experience will be added advantage
Minimum 6 months of international Contact Center experience
Soft skills & Telecommunications Experience (Advantageous)
Computer Literacy (MS Office, Social Media, Online, Navigation)
Good articulation of the English language (Spoken and Written)
As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding or at any point during your employment at EXL.
“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
