Key Responsibilities
Monitor customer accounts to identify overdue payments
Contact customers via phone, email, or written communication to collect outstanding dues
Negotiate payment plans and settlement options when required
Maintain accurate records of customer interactions and payment status
Follow up consistently on promised payments
Escalate unresolved cases to senior management or legal teams when necessary
Ensure compliance with company policies and applicable laws
Prepare daily/weekly collection reports
Coordinate with sales, finance, and customer service teams to resolve billing issues
Required Skills & Competencies
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Good organizational and time-management skills
Basic knowledge of accounting and billing processes
Attention to detail and record-keeping accuracy
Proficiency in MS Excel / CRM or collection software
Any Graduate with good communication skills
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
