· Provide Navigation Support to clients on booking tools (Serko, Cliqbook, GetThere & Neo), which would include – password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required -escalating to Level 2 support for further investigations in the prescribed format.
· Ability to train new joiners and upskill individuals / team
· Ensure optimum customer service through effective use of the OBT, CRS, positive telephone service techniques, respond to special customer requests added in the bookings made on-line and maintain excellent client relations.
· Handling supervisory calls with clients
· Maintaining productivity and quality as per AmexGBT standards.
· Must have good knowledge of world geography.
· Must be proficient in CRS system (Sabre).
· Must have excellent airfare, car & hotel booking knowledge.
· Must be proficient in MS Office (Excel, Word, and PowerPoint) for reporting and analysis.
· Excellent Communication skills in English (Oral & written).
· Prior experience of SME responsibilities (Coaching, Training individuals/ team) would be an added advantage.
· Ability to Interact with Leadership and CGM’s
· Prior travel industry experience, i.e. excellent understanding of the Travel Industry will be an added advantage.Manage office supplies, coordinate meetings, handle correspondence, and maintain records.
Manage office supplies, coordinate meetings, handle correspondence, and maintain records.
Graduate 1 - 3 Years
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
