Job Description

Essential Functions

• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support on various Product lines.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to while administering their account.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Essential Functions

• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support on various Product lines.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to while administering their account.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Good Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Education and Certification Requirements