EXL

Executive

EXL  •  Republic of India (Onsite)  •  18 days ago
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Job Description

  • Ensure that the process transactions are processed as per standard procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure claim costs is controlled and leakage kept at a minimum
  • Ensure accuracy of reserves and payments and manage lifecycle of claims
  • Ensure adherence to Company Policies and Procedures
  • Managing calls – both inbound and outbound as well as all other correspondence on claims
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
  • Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
  • QCA for the purpose of feedback and audit
  • Trainers for the purpose of Pre-process and Process training

Graduation with minimum 1 year of experience

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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