Job Description

Performance Parameters

• Productivity
• Accuracy/Quality
• Corrective Actions
• Training
• Documentation
• Attendance
• Schedule Adherence

Role Responsibilities

• Update WTS each time an account is assigned or completed
• Review all necessary account documents from relevant systems
• Compile and organize relevant audit and claims data into spreadsheet analysis.
• Participate in all applicable training and special unit projects when appropriate
• Analyze and explain impact on Insured’s account
• Ensure that the assigned account has been updated properly on the compliance report
• Submit daily status reports to Unit Manager
• Update checklist and store supporting documentation in Pre approval folder for review

Primary Internal Interactions

• Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.
• Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
• Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
• Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training

Primary External Interactions

• Trainers at the client end for the purpose of training

Minimum Qualification
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education Minimum Experience

Minimum 18 to 24 months of work experience in a related field is preferred

Experience in Insurance process shall be preferred.

Technical Skills

Soft Skills

Process Specific Skills

• Good Computer Navigation Skills
• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
• Accounting knowledge and computing skills
• Keyboard handling skill – 25 wpm with 90% accuracy

• Proficiency in English
• Communication skills – should be able to read, interpret business documents. Good oral/written communication
• Analytical and interpersonal skills
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Ability to work on routine/standardized transactions

• Knowledge about the Insurance / Re-insurance Industry in US
• Knowledge about US Culture
• Knowledge of AIG Loss Sensitive process and process applications

Essential Skills

• Working knowledge of MS Excel
• Accounting and computing skills

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.