Bilingual Call Center Representative is responsible for providing exceptional customer service in both English and Spanish, handling inbound and outbound calls, and assisting customers with their inquiries, concerns, and requests. The ideal candidate possess strong communication skills in both languages, have a customer-focused attitude, and be able to thrive in a fast-paced environment.
Customer Interaction Handle inbound and outbound calls in both English and Spanish, providing accurate and timely information to customers. Data Entry Accurately input and update customer information and call interactions into our system. Compliance Adhere to comp policies and procedures, including maintaining uptodate knowledge of compliance regulations and privacy standards ensuring data integrity and confidentiality (HIPAA.) Productivity meet personal/team qualitative and quantitative targets.
High school diploma or equivalent 2 Years
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
