Job Description

About us

DSSI is a Philippine owned transport provider brought together through a joint venture with one of the nation’s leading conglomerates, JG Group and the world’s provider of choice in Supply Chain and Transport, DHL.

When you work with us you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.

Our Culture

We create competitive advantage for our customers through customized transportation services. We combine our global scale, strong industry networks with local expertise with a team of people where passion, care and excellence are embedded in an environment where talent is cultivated, performance is rewarded and growth is the driver.

Here at DSSI there’s more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DSSI is as satisfying and successful as it can be.

Responsibilities

• Receive trip details from planner
• Relay needed trip changes to Planners when advised by customer
• Manage all DigiHaul transactions (from pick up to delivery)
• Manage regional distributor (RD) capacity and delivery requirements
• Sending of initial and final plan to source plant/distribution center
• Directly coordinate with trucking owners/coordinators for fleet allocation
• Data Collection and provision of Daily/Weekly reports such as Truck Status Report, DDM, and Dwell time Report
• Ensure correct tagging of trips
• Perform other tasks assigned by immediate supervisor - related to functions Responsible for monitoring of fleet utilization and resource assessment
• Plan and control deliveries in a continuous process
• Performs monitoring of all shipments and trip executions
• Ensure that all trucks arrived on-site has corresponding trips
• Responsible for compliance to daily load out plan and provide RCA reports regarding the misses
• Ensure that all packed shipments has corresponding assigned trucks
• Monitoring of trucks dwell time at source plant
• Monitoring of trucks arrival at source via GPS (TM Suite), Digihual (CMS), Call and text. Monitor CICO of all trucks at source
• Checking of on site trucks and update in running and DMS file
• Checking of loaded status in S4hana if already invoiced
• Receives call from internal and external customers.
• Responsible for exception code management on trip level, both in identification and uploading.
• Execute approved business continuity plans in case of any disaster situation, system issues, or as needed
• Execute transport cost-savings initiatives
• Maintain and promote good relationship between internal and external parties.
• Responsible for logging of all delivery issues and concerns through CSS system.
• Communicates with drivers, customers, and consignees regarding concerns and questions (e.g. trip details, claims, loading exceptions, vehicle rejection, etc.)
• Receives calls and handle client concerns and direct problems to suitable parties.
• Expedite concern resolutions (returns, damages, etc.) from customers• Directly coordinate with trucking owners/coordinators for tracking of deliveries
• Ensure that all operation targets are met and delivery orders are actioned on, within the agreed lead-time based in the SLA - if there are deviations, he/she should be able to come up with an acceptable shipment schedule date agreed with the customer
• Responsible for the Entry of Trip Data into the Digihaul System.
• Monitor and Track Shipments within the Digihaul System.
• Conduct Health Checks for data accuracy

Requirements

• Minimum of 2 years in transport management in a supply chain and/or logistics business
• Strong customer service/planning experience
• Experience in distribution and transport operations is an advantage
• Bachelor's degree in any related field
• Knowledge of an enterprise order management system
• Strong interpersonal skills and ability to communicate (verbal/writing) effectively
• Self-motivated and strong analytical/problem solving skills
• Has service orientation skills