Job Description

Date Posted:29-11-24

Position: Excursion Manager

Job Location: Dubai

Candidate Must be in UAE

Key Responsibilities:

• Excursion Planning & Coordination:
• Design and develop a variety of tourism packages and excursions catering to different customer interests (e.g., adventure, culture, luxury, nature).
• Conduct thorough research on potential excursion locations, activities, and cultural events within the UAE.
• Supplier & Vendor Management:
• Establish and maintain relationships with local suppliers, tour guides, transportation services, and other stakeholders.
• Negotiate contracts and service agreements, ensuring competitive pricing, quality service, and adherence to safety standards.
• Evaluate and monitor supplier performance regularly.
• Team Leadership:
• Lead and manage a team of tour guides and excursion staff, providing them with training, performance evaluations, and support.
• Ensure all team members have comprehensive knowledge of the excursions, customer service practices, and safety protocols.
• Customer Experience:
• Oversee customer feedback and ensure any concerns or issues are addressed promptly and effectively.
• Tailor experiences for different customer segments, ensuring satisfaction and repeat business.
• Safety and Compliance:
• Ensure all excursions comply with local regulations, safety standards, and environmental guidelines.
• Ensure regular safety audits and risk assessments of excursion locations and activities.
• Ensure that all necessary licenses, permits, and insurance coverage are in place for excursions.
• Budgeting & Reporting:
• Prepare and manage budgets for excursions, ensuring profitability and cost-effectiveness.
• Report on excursion performance and recommend improvements to senior management.
• Marketing & Promotion:
• Collaborate with the marketing team to promote excursions through various channels (e.g., online platforms, brochures, travel agencies).
• Stay updated on tourism trends to suggest new excursion packages that cater to evolving customer preferences.

Qualifications & Skills:

• Education Bachelors degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Experience Minimum of 5 years of experience in the travel and tourism industry, with at least 2 years in a management role.

• Proven experience in organizing and managing excursions or tour operations in the UAE or a similar market.

• Skills

• Strong leadership, communication, and interpersonal skills.

• In-depth knowledge of the UAEs tourism landscape, including popular destinations, activities, and cultural landmarks.

• Proficiency in Microsoft Office Suite and excursion management software.

• Strong problem-solving and conflict resolution abilities.

• Fluency in English (Arabic is a plus).