Codvo.ai

Exchange Admin / M365 Admin

Codvo.ai  •  Pune, IN (Hybrid)  •  14 days ago
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Job Description

Exchange Admin / M365 Admin


We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.🔹 Key Responsibilities:
• Support during USA hours and flexibility to be available during non-business hours for any outage support
• Work with OEM to handle issues and support
• Provide support for Microsoft 365 services including:
  • Exchange Online (mail flow, mailbox issues, transport rules)
  • Teams (meetings, collaboration, voice basics)
  • SharePoint Online & OneDrive (permissions, sync issues, site access)
  • Microsoft Forms, Planner, Power Automate (basic troubleshooting)
    • Manage user provisioning, licensing, and access in Azure AD
    • Assist with user onboarding/offboarding processes
    • Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes
    • Assist users with Teams collaboration issues, channels, Teams policies, and feature administration
    • Administer Conditional Access, MFA, and security policies
    • Support DLP, retention labels, sensitivity labels, and encryption
    • Handle security alerts related to compromised accounts, login anomalies, and phishing reports
    • Manage identity lifecycle operations and Azure AD group administration
    • Support Intune device enrollment, compliance policy issues, and application deployments
    • Troubleshoot configuration profiles, compliance failures, and update policies
    • Manage tickets, SLA adherence, and escalations from L1
    • Perform tenant monitoring and service health reviews
    • Maintain SOPs, runbooks, and documentation
🔹 Required Skills:
✔ Strong hands-on experience supporting Microsoft 365 services in enterprise environments
✔ Exchange Online Administration
✔ Teams Administration & Troubleshooting
✔ SharePoint Online & OneDrive Support
✔ Azure AD / Entra ID Administration
✔ Intune Support (L2 Level)
✔ Conditional Access & MFA
✔ DLP & Email Security
✔ Outlook Troubleshooting & Mail Flow Management
✔ Strong communication and problem-solving skills🔹 Preferred Qualifications:
• Certifications: MS-900, MS-102, AZ-900, SC-900
• Hybrid Exchange Environment Experience
• PowerShell scripting basics
• Knowledge of Microsoft Defender for Office 365
🎓 Education:
Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
📍 Location: Pune
🕒 Experience: 6–8 Years
Codvo.ai

About Codvo.ai

At Codvo.ai, we specialize in leveraging artificial intelligence, cloud, and data to solve complex business problems and drive innovation. Our passion for innovation drives us to deliver solutions that not only meet but exceed your unique business needs, fostering smarter, more productive teams. Here’s why our approach has earned widespread acclaim from our clients:

67 Customer NPS: Our Net Promoter Score is a testament to the high level of satisfaction and loyalty among our clients. It underscores our ability to deliver quality and value through our specialized services, making us a preferred partner for businesses looking to leverage AI and data for competitive advantage.

78 Employee NPS: The satisfaction and engagement of our team directly influence the quality of service we provide. Our high employee NPS signifies a motivated, dedicated team that's committed to excellence. This positive work culture ensures that we can deliver exceptional AI-first engineering and enterprise data application services to you.

Our approach goes beyond traditional software development; we're dedicated to partnering with you to harness the power of AI and data. The combination of our high trial and engagement success rates, extensive experience, and positive feedback from both clients and employees positions us as more than just a service provider. We're your trusted ally in navigating the complexities of today's digital landscape, committed to transforming your vision into a reality with cutting-edge AI and data solutions.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Plano, Texas
Year Founded
2019
Website
codvo.ai
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