Job Description

Job Location: Operations Center - Lubbock, TX 79407
Position Type: Full TimeEmployee must be responsible for researching and resolving deposit account exceptions and non-routine transactions. In addition, the Exception Processing Specialist is responsible for  performing daily duties in an efficient, accurate, and timely manner. Employee must have a good knowledge of banking operations and be able to handle multiple tasks within an allotted time. Provide internal and external customer service in person or by phone. Must have a positive attitude and provide suggestions to improve working conditions.

Essential Duties
- Represent the bank in a professional, courteous manner at all times.
- Provide prompt, accurate, and efficient support to internal and external customers.
- Maintain a clean and professional work area.
- Participate in training sessions and stay updated on departmental procedures.
- Unposted DDA and GL items — review and resolve items based on account status, officer input, and bank policy.
- NSF items — review and resolve items based on account balance, officer input, and bank policy.
- Chargebacks — process items received from the Federal Reserve or identified internally.
- Positive Pay exceptions — review and correct any checks discrepancies; return checks marked for return or left undecided by the customer.
- Manual Returns - process any returns that are requested from city banks various departments
- Enter missing General Ledger descriptions accurately
- Move approved ACH credit items to the customer’s requested account promptly.
- Monitor and submit all incoming and outgoing large item return notifications through the Federal Reserve
- Process debit card adjustments as needed.
- Process and close customer accounts.
- Prepare and mail off customer hold statements and DDM Statements.
- Apply monthly service charges to Small Business and Commercial accounts.
- Maintain Account Analysis services for qualified business customers.
- Issue account refunds
- Review and process all third party Verification of Deposit Systems
- Review and act upon daily Synergy reports.
- Review and Process all third Party product orders this includes: Reich & Tang and IntraFi Products
- Reconcile third-party off-balance sheet products.
- Provide support across other Deposit Operations functions as needed.
- Perform additional duties as assigned by management.
Equal Opportunity Employer/Veterans/Disabled