Job Description

We’re inviting internal applications for the Exams Operations Officer role at UOW.

About the Role

The Exams Operations Officer plays a key role in ensuring the successful delivery of final, supplementary and deferred examinations across the University. Working within the Student Services Division, this position provides operational, administrative and stakeholder support to deliver a positive student experience while maintaining the integrity and quality of examination processes.

Key responsibilities:

• Coordinate and support the delivery of examinations, including timetabling, special arrangements, supervisor coordination, exam events and quality assurance activities.
• Build strong relationships with Faculties, Subject Coordinators and professional staff to collect, validate and manage examination requirements.
• Manage complex and escalated examination enquiries from students and staff, providing timely and effective resolutions.
• Contribute to stakeholder engagement, continuous improvement initiatives and support Educational Scheduling activities during peak periods.

About the Team

The Exams Operations team sits within the Student Services Division and is responsible for the delivery and administration of examinations across UOW. The team works closely with Faculties, academic staff, timetabling teams and students to ensure examination processes are delivered accurately, efficiently and in accordance with University requirements.

What You’ll Bring

• Relevant qualifications, training and/or equivalent professional experience.
• Experience in a higher education environment or a similarly complex operational setting.
• Strong organisational skills, attention to detail and experience working with large volumes of data and competing deadlines.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships and negotiate outcomes.
• Experience applying policies and procedures and using enterprise systems, including student management systems and Microsoft Excel.

Role Details

• Permanent/Continuing | Full-time
• Level 5: $85,682 - $96,898 + 17% superannuation commensurate with experience and capability.
• Wollongong Campus (with flexible working arrangement outside of peak examination periods
• Only UOW applicants are eligible to apply.
• Position Description

How to Apply

To apply for this position, you are required to submit a resume and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Jess Marks, Manager Exam Operations marksj@uow.edu.au

Closing Date: Sunday 20 September 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We recognise that a diverse workforce, encompassing different lived experiences, identities and backgrounds, is essential to attracting, developing and retaining talented people. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.