Job Description

Invigilator (Lusaka and Kitwe)

Background

The British Council provides access to English Language and other UK qualifications through its Examinations Services. The UK qualifications and assessments that we provide have the power to change people’s lives, enabling them to access life, study or work opportunities overseas or in their own countries. Qualifications and examinations are one of the most powerful drivers of improvements in teaching, learning and professional practice.

The British Council Examinations Services administers a wide range of UK exams on behalf of UK based Exam Boards and awarding bodies. These include English proficiency exams such as IELTS, school exams such as IGCSE, O and A levels for Cambridge Assessment International Education (CAIE) and Edexcel International, a range of professional and university qualifications such as ACCA (accounting).

In Zambia, we mainly run exams in Lusaka, Kitwe, Ndola as well as Livingstone.

As an Invigilator, you will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations. You will be required to work very closely with British Council Examinations Services staff, other venue staff and venue service providers to ensure the test days run smoothly.

Role purpose

To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.

Main Accountabilities

The invigilator will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security, and administration. They will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Programme/service support

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all times. In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.

Customer support

• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required.

Training and development:

• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other important features or requirements of the job:

• Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
• You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewellery are not permitted.

Qualifications:

• Diploma or equivalent qualification

Desirable

• Higher secondary / high school level certificate or equivalent and Teaching Qualification

Role specific knowledge and experience:

• Customer Service: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality.

Desirable

• Awareness of safeguarding and promoting the welfare of children.

Additional information

Location: Zambia, Ndola

Role Type: Freelance Contract

Pay band: Hourly rate
Duration: 1 year with possibility of renewal

• Language requirements: English language level of CEFR B1 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English PET, IELTS 5)

OR

• English language level of CEFR B2 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English FCE, IELTS 6.5)

OR

• Good command of written and spoken English

Expression of Interest: To apply, qualified consultants should submit the following documents:

• Updated CV/resume
• Cover letter highlighting relevant experience and skills.

Closing Date – 10 August 2025 (Applications will close 23:59 Central Africa Time)