Job Description

DUTIES & RESPONSIBILITIES

• Maintain computer testing room(s)
  • Prepare room in advance of scheduled exams
  • Monitor computers; assure operational status; troubleshoot common problems
  • Restore testing area to its previous arrangement prior to exiting following exams
• Manage test scheduling and related procedures
  • Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program
  • Develop exam schedule
• Proctor computer-based exams
  • Validate appropriate identification as necessary for admission to exam
  • Help students log in to necessary exam
  • Troubleshoot testing issues as necessary
  • Monitor exam process and progress
  • Enforce all rules and regulations as necessary
  • Follow established protocol for integrity breaches
• Provide technical assistance
  • Maintain and update knowledge of current operating technology
• Provide administrative support
  • Perform various tasks, assignments, and projects as directed by site and nursing administration
  • Perform additional duties as requested by nursing faculty
  • Maintain and manage individual and group scheduling and calendars
  • Manage phone calls, both incoming and outgoing
  • Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

• Excellent teamwork, communication, and organizational skills; positive attitude required
• Holds high degree of integrity, professionalism and confidentiality
• Expertise in Microsoft Office Suite, Windows applications, internet and email
• Must be able to collaborate well with others
• Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis
• Ability to perform multiple tasks efficiently and effectively; ability to learn quickly
• Ability to follow established procedures and protocols
• Ability to maintain a controlled environment when computer and exam issues occur
• Must have strong customer service skills
• Must be prompt and have a sense of time limits

Experience

• Experience with MS Office software and Windows environments
• Experience in a higher education environment is strongly preferred, but not required
• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education/Certifications

• High school diploma or equivalent required
• College degree preferred