Job Description

Responsible for managing the work activities of environmental services personnel.

Supervisory Responsibilities:

• Supervise between 1-35 direct reports.

Duties/Responsibilities:

• Adheres to standards and operating procedures as outlined in the Casino EVS Manual.
• Maintain an inspection program for all EVS responsible areas.
• Be familiar with and ensure safe and proper use of all equipment and chemicals.
• Maintain a safety program to ensure all Team Members have a safe work environment.
• Control supplies and inventory in the department. Frequently update yourself on new products and materials for continuous operational improvement.
• Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
• Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
• Conduct inspections on all casino and non-gaming EVS areas daily.
• Fill all reasonable guest requests or place guests in contact with appropriate person for assistance.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Address Team Member questions and concerns.
• Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
• Hires, trains, coaches, assess and review the job performance of subordinates including both non-exempt and exempt team members.
• Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Completes necessary reports in a timely manner to meet deadlines.
• Ability to adjust or balance the size of staff daily to maximize productivity or control labor costs without sacrificing customer service.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.
• Ability to work flexible shifts and days of the week, including holidays.
• All other duties as assigned

Minimum Education and Experience Requirements:

• 2-3 yrs. experience or equivalent in custodial trade
• High school diploma or general education degree (GED)
• Must be at least 21 years of age.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Must have knowledge and experience in management/supervision
• Must have excellent guest service, interpersonal and organizational skills
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to communicate with Team members and guests.
• Ability to successfully fulfill the pre-employment process.
• Ability to obtain and maintain all necessary licensing.
• Must possess training and problem-solving skills

Physical Requirements:

• Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk.
• Must occasionally lift to 35 pounds.
• Frequently required to stoop, crouch, stand, reach or kneel.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.