Job Description

EQUAL EMPLOYMENT OPPORTUNITY

• Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

Performs a variety of general cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas of
the hospital and outer buildings.

POSITION SUPERVISORY RESPONSIBILITIES

• Reports To:
• Environmental Services Manager, Environmental Services Supervisor/Lead
• Supervises:
• None

POSITION REQUIREMENTS

• Minimum Education
• No education or previous experience required.
• Minimum Work Experience
• None
• Required Licenses/Certifications
• None
• Required Skills, Knowledge, and Abilities
• Must be able to effectively communicate in English. Must be able to follow instructions to complete tasks in a
  timely manner. Must be able to work with the following equipment: mops, vacuums, brooms, buckets, cleaning
  chemicals, linen carts, wall washing kits, floor machines, buffers, scrubbers, wet vacuums, extractors and
  waste compacting equipment as assigned.
• Preferred Qualification
• None

PHYSICAL REQUIREMENTS

Requires physical and mental stamina: prolonged walking, standing, carrying, pushing, pulling, squatting, and
stooping. Requires hearing and visual activity. Subject to stress, frustration, and fatigue. Regularly exposed to the risk
of chemicals, heat and water Hours may be adjusted as required to meet Hospital/Patient needs. Some overtime
required.

QUALITY BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.

PEOPLE BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.

JOB SPECIFIC FUNCTIONS

1. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
2. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
3. Attends the required corporate integrity and compliance training and education programs.
4. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
5. Complies with all HIPAA standards.
6. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
7. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
8. Attends the required corporate integrity and compliance training and education programs.
9. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance
   training and education program.
10. Complies with all HIPAA standards.
11. Maintains established hospital policies and procedures, objectives, quality assurance programs, safety, environmental
    and infection control standards.
12. Dusts furniture, woodwork, equipment and dust mops floors. Polishes and cleans fixtures in utility rooms and
    Cleans vents, fans and other equipment using a vacuum cleaner. Cleans fixtures, tops of windows, doorframes, and high areas.
13. Performs floor care duties to include: Polishing floors using buffing machines, stripping or scrubbing and refinishing
    floors, vacuuming, spot cleaning, shampooing and extracting carpeted areas as assigned.
14. Removes waste and soiled linen from work areas and place them in specified bags and containers.
15. Performs terminal cleaning procedures of patient rooms and prepares rooms for new occupants: follow UNIVERSAL
    Cleans and disinfects all fixtures, floors, mirrors, windows, doors, and walls of restrooms.
16. Performs other duties as assigned or requested. Volunteers for special hospital and community events.
17. Duties when assigned as Team Lead.
18. Be the first point of contact for any housekeeping issues.
19. Deal with any immediate staff issues that arise -- escalating and seeking support from Manager where required.
20. Ensuring a swift response to cleaning emergencies or priorities that arise.
21. Ensure staff are working appropriately in designated areas.
22. Supervise housekeeping team when manager is not on duty.
23. Cleans inside Med Rooms unsupervised.