Job Description

This role ensures the highest standards of cleanliness, safety, and guest service across all areas of the property, including the casino, pavilion, restaurants, convention center, and all back‑of‑house spaces. The EVS Shift Manager leads frontline staff, manages departmental resources, and ensures compliance with company policies and regulatory requirements. including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and you will be eligible for benefits day one in this role. You will typically lead the team on an assigned shift and that shift will be discussed in your interview.

• Demonstrates regular and predictable attendance; arrives on time in a clean attire aligned with our non-uniform leader guidelines, with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.

• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

• Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.

• Model outstanding service standards and inspire the team through strong leadership and best practices.

• Deliver ongoing coaching, feedback, and formal mid-year and annual performance reviews.

• Oversee departmental financials, including P&L management and staff scheduling.

• Research and identify cost‑effective methods, materials, and processes that improve departmental performance.

• Maintain consistent, high‑quality guest service through ongoing training, process enhancements, and team development.

• Address and resolve employee concerns, guest issues, and operational challenges proactively.

• Administer and enforce departmental policies and procedures in accordance with legal requirements and company standards.

• Provide business office support with accurate and timely regulatory and management information.

• Implement and monitor internal controls to protect property assets and ensure guest and employee safety.

• Plan and coordinate workflow to maintain operational efficiency and safety standards.

• Oversee all cleaning and floor‑care operations to ensure consistent, high‑quality standards across the property.

• Ensure guest service needs are met by appropriately deploying staff and resources.

• Meet departmental financial objectives, including cost‑of‑sales and budget targets.

• Review and approve requisitions, expenditures, and purchases that support departmental needs.

• Produce required operational, financial, and special reports accurately and on time.

• Directly supervise cleaners and lead cleaners

• Build and maintain high-performing teams; provide coaching, counseling, and ongoing development.

• Prepare and conduct performance evaluations; oversee hiring, promotions, corrective actions, and terminations within established guidelines.

• Approve wage adjustments, vacation requests, and leaves of absence as needed.

• High School diploma required, college degree or equivalent work experience preferred.

• Must be 21 years of age.

• Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in custodial or janitorial services preferred

• Must be able to work any day of the week and any shift, including holidays and weekends.

• Must pass background check, and MO Gaming License Process.

• Must present a well-groomed appearance.

• Excellent interpersonal, communication, problem solving, leadership skills required.

• Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.

• Motivator, coach, and trainer.

• Strategic problem-solving skills, yet comfortable overseeing day to day activities

• Demonstrated experience delivering consistent, high‑quality guest service.

• Proven ability to write documentation, develop procedures, and train employees on new tools or processes.

• Must be at least 21 yrs. of age.

• Ability to read, write, and understand English.

• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

• Must pass the required background check and pass a Missouri Gaming background check

• Must be able to work with a team mentality.

• Must be able to sit, stand, bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.

• Must be able to stand and walk for prolonged periods of time or entire shift.

• Must be able to work at a fast pace and in stressful situations.

• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.

• Must be able to read, write, speak and understand English.

• Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.

• Must be able to perform assigned administrative tasks using a computer (i.e. ordering, payroll approvals, emails)

• Must have manual dexterity to use cleaning equipment and office equipment as needed

• Must be able to respond to both visual and aural cues.

• Knowledgeable in data entry, read and interpret output from a computer.

• Report to work Well-groomed hair and personal hygiene are essential.