Job Description

Maintains a high standard of cleanliness in all public areas of the property.

• Perform cleaning duties in all public areas, restrooms and back of the house areas which include, but are not limited to the vacuuming of the carpet, dust mopping the marble, cleaning slot machines, slot banks, carousel banks, countertops, mopping hard floors, emptying trash, cleaning ashtrays, pan sweeping the floor, cleaning offices, cleaning of toilets, sinks, countertops, fixtures, stalls, changing paper products, liquid hand soap, etc.
• Adheres to all appropriate safety precautions including proper use of equipment and protective attire. Reports accidents and /or safety problems to supervisor immediately. Notifies guests and employees of safety hazards by placing proper signage in the appropriate areas. Ensures chemicals are properly dispensed and properly labeled and are transported safely ensuring employees’ safety.
• Ensures all equipment being used is functioning properly and kept clean
• Promptly reports any needed repairs including equipment, carpet, tile, wallpaper, wood columns, chandeliers, sink, toilets, urinals, faucets, etc.
• Maintains a high standard of customer service. Assist guests with directions and services available within the Resort/Casino.
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job-related duties as assigned

• Ability to understand written English to read caution signs, safety notices, chemicals and Supervisor’s instructions
• Must be able to understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Must possess knowledge of use, cleaning, and breakdown of equipment
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in an area, which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.