Job Description

Assist in the day-to-day management to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 45+ employees effectively. Responsible for cleanliness, upkeep and maintenance of all buildings and grounds. Manages and oversees the operations of the department and staff on a daily basis.

• Lead, supervise, and develop EVS staff through training, coaching, scheduling, and performance management to build strong, self-managed teams.
• Recruit, interview, hire, onboard, and train new team members on company policies, procedures, and operational standards.
• Foster a positive, safe, productive, and team-oriented work environment while serving as a role model and maintaining accountability.
• Ensure cleanliness and maintenance standards are consistently upheld across casino, hotel, restroom, and public areas.
• Manage employee relations, departmental goals, and team performance, delegating responsibilities and holding team members accountable.
• Deliver exceptional customer service to both internal and external guests.
• Develop, manage, and maintain departmental budgets, inventory controls, purchasing procedures, and financial performance objectives.
• Monitor equipment, utilities, supply usage, and employee productivity to maximize operational efficiency.
• Maintain emergency procedures, oversee safety compliance, and implement energy conservation and awareness initiatives.
• Prepare reports, business correspondence, and procedural documentation; effectively communicate with employees, management, guests, and the public.
• Ensure compliance with attendance requirements, regulatory standards, company policies, and departmental procedures.
• Perform other duties as assigned.
• 2+ years of cleaning, housekeeping, or EVS experience.
• 1+ years of supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office applications.
• Must be at least 21 years old.
• Proficient in English verbal and written in a professional manner. 

ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment
• Flexible to work various shifts, weekends, and holidays.
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.