Job Description

Requisition #: 20954

Functional Area: Leadership; Engineering; Executive; Information Technology; Product Management

Employment Type: Full-Time

Work Options: In Office at Location Specified Above #LI-Onsite

Work Hours: Standard Business Hours

Position Summary

Due to an internal leadership transition, J. J. Keller is seeking an accomplished Executive to lead our Technology Solutions business and build upon a strong foundation of growth, innovation, and customer success.

The Executive Vice President of Technology Solutions serves as the business leader and general manager for J. J. Keller's portfolio of technology-enabled solutions and services. This is a unique opportunity to lead one of the company's most strategic growth businesses while shaping the future of innovation solutions that enable customers to operate more safely, compliantly, and efficiently.

Responsible for the overall growth, profitability, customer experience, strategic direction, and operational performance of the Technology Solutions business, this leader owns the complete business lifecycle, including market strategy, product portfolio management, innovation, software development, client success, customer retention, revenue growth, and financial performance.

Success in this role requires balancing strong commercial leadership with product and technology strategy to accelerate growth, enhance customer value, expand market share, and deliver exceptional business outcomes. Working closely with executive leaders across Sales, Marketing, Finance, and Operations, the EVP will drive innovation, strengthen client retention, and position the business for continued long-term success.

The following departments report to this position:

• Product Management
• Software Engineering
• Client Success & Quality Assurance

The EVP leads a business unit of approximately 190 associates, including 50 associates based in J. J. Keller India, and has five direct reports. The Technology Solutions business generates approximately $76 million in annual revenue.

As a member of the Executive Leadership Team, this role contributes to enterprise strategy while maintaining direct accountability for Technology Solutions business results. This is an opportunity to influence the direction of the enterprise, lead a high-performing organization, and make a meaningful impact on the future growth of J. J. Keller.

This role is based at our corporate headquarters in Neenah, Wisconsin. Relocation assistance will be considered for the right individual.

Job Responsibilities

Business Leadership & P&L Ownership

• Own the overall financial performance of the Technology Solutions business, including revenue growth, gross margin, contribution margin, operating profitability, and return on investment.
• Develop and execute strategies that accelerate sustainable revenue growth while improving operating efficiency and profitability.
• Lead annual operating plans, long-range business strategies, forecasting, budgeting, resource allocation, and investment decisions.
• Evaluate market opportunities and business investments to maximize enterprise value and long-term growth.

Growth & Commercial Strategy

• Partner closely with Sales and Marketing leaders to drive customer acquisition, retention, expansion, pricing strategy, market positioning, and revenue growth.
• Collaborate with sales executives on strategic customer relationships, large contracts, renewals, and expansion opportunities.
• Develop strategies that increase market penetration, improve competitive positioning, and strengthen recurring revenue growth.
• Ensure the Technology Solutions portfolio aligns with evolving customer needs and market opportunities.

Product Strategy & Innovation

• Own the commercial success of the Technology Solutions portfolio.
• Ensure product investments are aligned with customer value, market demand, competitive differentiation, and financial return.
• Lead identification, evaluation, development, and launch of new technology solutions and services.
• Drive innovation initiatives that create new revenue opportunities and expand the company's addressable market.
• Champion continuous improvement of existing products to improve customer outcomes, retention, and growth.

Customer Experience & Client Success

• Own the end-to-end customer experience across implementation, adoption, support, renewal, and expansion.
• Establish strategies that improve client satisfaction, retention, renewal rates, and long-term customer relationships.
• Regularly engage with customers to understand needs, identify opportunities, and improve solution effectiveness.
• Partner with Client Success teams to drive customer outcomes and strengthen lifetime customer value.

Technology & Product Delivery Leadership

• Lead Product Management, Software Engineering, and Client Success organizations through a team of senior leaders.
• Ensure effective execution of product roadmaps, development initiatives, and technology investments.
• Balance speed, quality, customer value, scalability, and financial performance in all investment and delivery decisions.
• Ensure modern software development practices, technology strategies, and AI capabilities are effectively leveraged to support business objectives.

Organizational Leadership

• Recruit, develop, and retain high-performing leaders and teams.
• Create a culture focused on customer success, innovation, accountability, collaboration, and business results.
• Serve as a strategic partner to enterprise leadership and actively contribute to company-wide initiatives and priorities.

Governance & Compliance

• Ensure compliance with all applicable regulatory requirements, accreditation standards, privacy obligations, and corporate policies.
• Manage the organization in accordance with Corporate Data Security policies and standards.
• Oversee all required compliance programs associated with Technology Solutions operations.

Qualifications

Education:

• Bachelor's Degree in Business or related field.
• MBA a plus.

Experience:

• 15+ years of progressive leadership experience in an executive, general management or comparable senior leadership role with accountability for business growth, operational performance, and financial results (P&L experience required).
• Experience operating within complex, technology-enabled commercial software solutions businesses, including leadership of senior leaders respondsible for product development, engineering, and technology functions.
• Proven success leading multi-functional technology environment with responsibility for strategy execution, financial performance, revenue growth, profitability, and operational results.
• Demonstrated experience managing complex product portfolios, including portfolio strategy, product lifecycle management, innovation, and commercialization. Demonstrated track record of building high-performing organizations and partnering across commercial and operational functions to achieve strategic business objectives.
• Strong financial acumen, including forecasting, budgeting, margin management, investment prioritization, and business planning.

Other Skills/Qualifications:

• General manager mindset with strong commercial and financial orientation.
• Proven ability to balance growth, customer value, operational effectiveness, and profitability.
• Demonstrated ability to develop long-term vision and strategic plans.
• Outstanding customer-facing and executive communication capabilities.
• Ability to translate customer and market needs into successful products and solutions.
• Strong understanding of software development, technology delivery, and product management practices.
• Demonstrated ability to build high-performing organizations and leadership teams.
• Ability to identify emerging market trends and develop and implement growth plans and programs.
• Strong analytical, problem-solving, and decision-making capabilities.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Travel to customer sites and/or industry and training events is also required.

Amount of Travel Required: Up to 10%

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.