Job Description

CORPS: Everett

POSITION TITLE: (ENSC) Everett New Start Center Case Manager

STATUS: Regular Full-Time/Non-exempt

REPORTS TO: Client Services Manager

COMPENSATION: $28.27 payable bi-weekly, hourly

GENERAL STATEMENT

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

SCOPE OF POSITION

The Case Manager provides trauma-informed, housing-focused case management, and general and intensive social services for single adults, often with co-occurring disorders, who are experiencing homelessness, which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to ensure that the client is respected, motivated, and supported to reach goals identified by the client and case manager. Key program goals include exits into permanent housing, increased household income, and connections to community resources.

The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Client Services Manager. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and for training other Case Managers using the knowledge and skills received from training.

They must possess the knowledge to assess clients for their ability to complete ADL/IADLS as requirements for entry into any program offered by The Salvation Army. Some knowledge and training in the care of clients with aging and/or disability issues preferred. Special consideration given to those who possess a CDP/CDPT certification and/or have knowledge of issues around mental health and wellness.

The heart and passion for The Salvation Army’s mission are crucial. Knowledge and skill in trauma-informed care, harm reduction practices, motivational interviewing, and housing-first methodologies are required. Community organization, excellent communication skills (both written and verbal), customer service skills, ability to utilize databases, and complex systems are preferred. Being bilingual or having lived experience is a plus.

DUTIES & RESPONSIBILITIES

• Provide comprehensive case management that includes but is not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources; serve clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence; provide crisis intervention to individuals in a goal directed, task centered, and time limited manner; provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each client’s progression through their case management plan and develop corrective action revisions to the plan as needed.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participates in training as assigned and coordinates in-house training for staff based on training.
• Develops and maintains team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Collaborate with fellow staff members, be available for consultation on client cases as needed, and report pertinent information to the Program Manager. Provides support for complex cases. Work in tandem with other case managers to assist clients in reaching their case plan goals.
• Participates in unit staff meetings and in case management meetings, and provides case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Client Services Manager, cover shifts if necessary.
• Assists with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance and compliance with funding contract requirements.
• Assists the Client Services Manager in tracking and assigning clients to case managers.
• Actively participates in spending down appropriate funds for programs; works with the Program Manager and Business Manager to stay within budget limits and spending needs.
• Assists the Client Services Manager with the development of case management standards, guidelines, and paperwork to assure high-quality case management to program participants
• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency.
• Successfully exits clients from the program using progressive engagement strategies.
• Try to maintain weekly contact with the caseload for the first 30 (thirty) days of program participation. Must meet at least monthly with individuals to monitor goals and case plan.
• Keep accurate and timely case management and staffing notes, and organize confidential records. Ability to input client case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records, social services system (WellSky and HMIS), and required forms and reports are maintained in the prescribed format
• Complete the following training: The Salvation Army Driver Training, The Salvation Army’s Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPAA Compliance Training, Clarity (HMIS), and WellSky databases.
• Assists in the development and implementation of training for all intake, assessment, case management and direct care staff on LGBTQIA+ issues.
• Complete comprehensive, ongoing training to assist in guiding staff on identifying and addressing basic health issues that affect LGBT clients. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

EDUCATION & EXPERIENCE

• Minimum: bachelor’s degree in social work or human services preferred, or at least 2 years of experience in social services, case management, residential programming, etc.
• Demonstrates experience in 3 or more of the following fields: Human services, Veteran’s services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs preferred

REQUIRED SKILLS & ABILITIES

• Broad and up-to-date knowledge of community-based resources (e.g., low-income/supportive housing, employment placement services, Social Security/medical benefits, access to medical, mental health & dental services, etc.) for both the civilian and Veteran populations. Ability to create and maintain strong relationships with community-based organizations that serve persons experiencing homelessness, as well as organizations that serve the Veteran population.
• Ability to engage with diverse populations in a respectful and culturally responsive manner by demonstrating a commitment to the values of equity and inclusion and expressions of personal identity.
• Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices. Also trained and skilled in motivational interviewing techniques for exploring readiness to change.
• Understanding and willingness to fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults.
• Strong use of the English language in verbal and written communication (Spelling―90%, Grammar―85%).
• Team player
• Detail oriented
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Strong commitment to HIPAA practices around keeping client information confidential.
• Possesses a valid Washington State Driver’s License and has the ability to pass The Salvation Army driver requirements.
• Complete the Bloodborne Pathogen training and possess current CPR/First Aid/Narcan/Naloxone certification or be able to obtain it within the first 90 days of employment
• Knowledge of Homeless Management Information System (HMIS) and WellSky database preferred.

SOFTWARE-RELATED SKILLS

• Microsoft Outlook, Word, and Excel are required
• Microsoft PowerPoint is helpful
• Working knowledge of integrated database applications such as HMIS and the ability to use new software programs with basic training.
• Ability to use a copier/scanner/fax required

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate a telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 45lbs
• Ability to access and produce information from a computer
• Ability to interpret and understand written instructions

Working Conditions: Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For the occasional outdoor tasks, please dress according to the weather forecast.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization’s needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

Work Schedule / Location This position is located at our shelter in Everett, Washington. Upon hire, the assigned schedule will be confirmed based on operational and program needs of the shelter.

Scheduling may vary depending on the shelter operations and program coverage.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

This position works at a site that may require mandatory vaccination of employees, without exemption, based on local governmental orders from the County and the City.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.