Job Description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

The Everyday Banking Associate serves as a trusted frontline advisor with a primary focus on delivering accurate everyday cash services and supporting fraud prevention while providing goal‑based financial guidance. This is a sales‑driven role that grows the business through proactive relationship building, tailored advisory conversations and a focus on achieving member‑centric goal. The Associate delivers exceptional in‑branch experiences by balancing high‑volume transactional support with foundational financial coaching and digital onboarding. The incumbent champions Beem’s People First and Digital First values by meeting members where they are and leveraging digital tools to enhance efficiency, engagement, and long‑term financial confidence.

This role is part time and based out of our Nordel Crossing branch in Surrey

What you’ll do:

Everyday Banking and Cash Services

• Execute day-to-day banking needs for members, ensuring personalized advisory and service delivery.
• Lead all cash-related activities including deposits, withdrawals, foreign exchange, cheque certification, and other teller transactions.
• Maintain strict adherence to cash handling procedures, ensuring accurate balancing and proactive fraud detection.
• Support branch opening/closing activities and dual-control cash operations.
• Act as the branch’s primary resource for complex cash-related inquiries.

Advice-First Member Engagement

• Welcome members and manage lobby flow to ensure a positive branch experience.
• Initiate needs discovery during transactions to identify opportunities for savings, credit, or payment solutions.
• Provide tailored recommendations using everyday banking products and services.
• Introduce and educate members on digital and self-serve tools (e.g., online banking, ATMs) for convenience and efficiency.

Financial Advice and Referrals

• Engage members in conversations to uncover financial goals and recommend appropriate everyday banking solutions.
• Educate members on available financial options, tools, and benefits to support informed decision-making.
• Fulfill lending assessments and needs, referring complex needs to specialized lending and insurance growth partners, ensuring a seamless member experience.

Digital Empowerment

• Provide coaching on self-serve tools during or after member interactions.
• Troubleshoot in-the-moment issues, such as card access or mobile banking setup.
• Support digital migration initiatives while maintaining excellence in in-person service delivery.

A little about your qualifications:

• High school diploma or equivalent; post-secondary education in business or finance is an asset.
• 1-2 years' experience in customer service, cash handling, or financial services preferred.
• Strong attention to detail and commitment to accuracy in all transactions.
• Proven ability to establish, nurture, and strengthen member relationships through trust and proactive engagement
• Excellent communication and interpersonal skills with a member-first mindset.
• Ability to learn and adapt to digital banking tools and processes.
• Equivalent combination of the above may be appropriate.

Total Rewards:

Our total rewards approach reflects Beem's values — celebrating success, investing in your growth, and supporting you at work and in life.

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.