Job Description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

EverHealth is hiring a GTM-dedicated Salesforce Administrator to join the Revenue Operations team. This individual will be the primary Salesforce resource for the commercial organization — owning day-to-day Salesforce configuration, reporting, and system health for all GTM teams. They will operate within a federated admin model, executing high-velocity changes independently while partnering with the centralized Business Operations team for complex, cross-system, or architecture-level work.

This is a high-impact, high-visibility role reporting to the VP of Revenue Operations. The right candidate brings strong Salesforce configuration expertise, a service-oriented mindset, and the operational discipline to work within a structured SLA framework.

Responsibilities:

GTM Ticket Management & SLA Delivery

• Own and resolve all S and M GTM Admin tier tickets from GTM teams within defined SLA windows. Target: ≥90% on-time completion for S/M tiers.
• Maintain a ticket queue and status dashboard so GTM stakeholders have visibility into request status at all times.
• Triage incoming intake forms, confirm completeness, and flag missing information back to requestors within 1 business day.

Salesforce Configuration (GTM Scope)

• Field, picklist, page layout, and list view updates on GTM objects (Lead, Contact, Account, Opportunity, Activity).
• Validation rules, formula fields, and record types for GTM use cases.
• Flows and automation rules on GTM objects (non-financial, non-Zuora-integrated) — all flows reviewed by BizOps before activation.
• Lead-to-Opportunity and Lead-to-Account field mapping configuration and UAT.
• Make/remove field required status with full null value and downstream impact analysis.

Reporting & Dashboards

• Build, maintain, and optimize Salesforce reports and dashboards for GTM teams.
• Own the GTM reporting library — ensuring reports are accurate, well-organized, and accessible to the right audiences.
• Partner with RevOps on pipeline, activity, and forecast reporting.

HubSpot / Marketo ↔ Salesforce Integration (Lead Management Layer)

• Own field mappings, sync rules, and lifecycle stage logic between HubSpot and Salesforce.
• Monitor sync health, resolve mapping errors, and coordinate with the HubSpot portal admin for testing and deployment.
• Document all mapping changes in the integration runbook.

GTM Tool Integrations (Existing — Mapping Layer Only)

• Maintain field mapping configurations for existing GTM tool integrations (e.g., Gong, ChiliPiper, Outreach, ZoomInfo, Fin).
• Escalate any structural integration changes (new objects, new tools, API changes) to BizOps.
• Optimize and continue to improve existing tools

AI Integration

• Embed AI tools and solutions within existing solutions.
• Parnter with AI expert in rebuilding an AI leading techstack

Data Quality & Hygiene

• Monitor GTM data quality on key objects and fields; proactively flag and remediate common data issues.
• Run targeted data cleanup for GTM records in coordination with BizOps (who owns bulk load tooling).
• Document data quality standards for GTM fields and enforce through validation rules.

Stakeholder Partnership

• Serve as the primary Salesforce point of contact for GTM teams — translating business needs into technical requirements.
• Facilitate UAT with requestors for all M tier and above deployments.
• Partner with BizOps on L/XL tier tickets where the GTM Admin is a requirements provider and UAT resource.
• Participate in RevOps team sprint planning and quarterly roadmap reviews.

Documentation & Governance

• Maintain a living documentation library: field inventory, flow catalog, report index, integration runbooks.
• Log all changes with business context and rollback notes.
• Adhere to all change management protocols established by BizOps for the shared Salesforce org.

Skills and Experience needed for success in this role:

• 3+ years of Salesforce Administration experience, ideally supporting a GTM or Revenue organization.
• Salesforce Certified Administrator (ADM 201) required; Advanced Admin or Platform App Builder a plus.
• Demonstrated experience building and maintaining Flows, validation rules, formula fields, and reports/dashboards.
• Experience with HubSpot ↔ Salesforce integration and lead lifecycle management.
• Strong understanding of the Lead, Contact, Account, and Opportunity data model.
• Ability to translate non-technical GTM business requirements into Salesforce configurations.
• Experience working within a federated or multi-admin Salesforce environment preferred.
• Strong communication skills — comfortable interfacing directly with Sales, CS, and Marketing stakeholders.
• Highly organized with the ability to manage a high-volume ticket queue and meet SLA commitments.
• Demonstrated experience building and deploying AI solutions with tangible outcomes.
• Familiarity with Gearset, Github, Claude Code/Cowork or equivalent

Nice-to-Have Qualifications

• Experience with GTM tools in the EverHealth stack: Gong, Outreach, ZoomInfo, or similar.
• Familiarity with healthcare SaaS or regulated industry data requirements.
• Experience with Salesforce CPQ or quoting processes (even if Zuora is owned by BizOps).
• Proficiency with Data Loader or similar data import/export tools.
• Experience with BI or reporting tools (Tableau, Looker) for supplemental GTM analytics.

Where: Remote, US however, proximity to Denver, CO for a hybrid schedule (Tuesday/Thursday) is a plus. Expected travel, 1/quarter if not located in the Denver area.

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $95,000 to $135,000 USD per year and a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.