Job Description

Posting number: 26-00091

Department: Administration

Division: Events

Job classification: Events Staff (On-Call)

Posting type: Open

Categories: Community Services, Performing Arts, Customer Service, Custodial, Building & Grounds Cleaning and Maintenance, Convention

Summary

Responsible for providing set-ups and tear-downs of furniture and events equipment for meetings and events held at the Civic Center. Responsible for providing excellent customer service to users of the facility. Responsible for removing garbage, cleaning rest rooms, scrubbing floors, and other cleaning tasks. Work is performed under the general direction of a supervisory employee.

Examples of duties

• Set-ups and tear-downs of furniture and equipment for various meetings and events. Must be able to interpret a set up map provided by Events Specialist.
• Performs building custodial services, including floor sweeping, mopping and scrubbing; dusting and polishing furniture; washing windows and walls; vacuuming; and cleaning restrooms.
• Provide exceptional customer service to facility users before, during and after events.
• Works with customers to enforce fire code in regards to egress and room capacity.
• Provides building security by ensuring all doors and windows are properly secured after event.
• Sell tickets and perform general box office duties including fulfill tickets to print mail/will call orders; maintain box office voicemail greeting; answer box office phone and return voice mail calls
• Advise office staff of all damages, lost inventory, linen usage, etc.
• Responsible for daily balance and deposit of all box office revenue.
• Coordinate with Front of House Manager any special needs for day of show; work with Front of House Manager to resolve patron and promoter complaints.
• Answer box office phone and direct inquiries regarding other City of Great Falls business to proper departments; answer general inquiries for Events Office.
• Organize and maintain events office records.
• Establish and maintain effective working relationships with patrons, fellow employees, supervisors and the general public.
• Maintain volunteer usher records; work with Events Specialist in filling usher needs for theater performances; generate usher sign-up for events involving ticketing.
• Light maintenance and repair of events equipment (tables, chairs, etc.).
• Participate in short and long-range plans for the Events Office.
• Additional box office duties as needed.

Qualifications

• A high school diploma or equivalent.
• One year of experience in a customer service position.
• One year of experience in building cleaning and maintenance desirable.
• Manual labor experience a plus.

NECESSARY SPECIAL QUALIFICATIONS

Employee must possess or have the ability to obtain valid Montana driver’s license.

Supplemental information

• Must be willing and able to flex schedule to fill available shifts. The Mansfield is a 24 hour operation and requires work on days, nights, weekends and some overnight shifts. Some shifts may be longer than 8 hours.
• Strive for a clean and neat presentation of the set ups, equipment, appliances, facility, etc.
• Ability to establish and maintain effective working relationships with facility users, peers, supervisors, and the general public.
• Ability to work with AV equipment to include microphones/speakers/projectors/lighting.
• Ability to work independently, as well as a member of a team, and as a leader of on-call event staff.
• Ability to think on your feet and problem solve.
• Working knowledge of methods, materials, equipment and basic hand tools used in custodial building cleaning and maintenance.

SUPERVISORY RESPONSIBILITY

This position does not supervise staff.

WORK ENVIRONMENT

Work is performed in a variety of settings. Frequent exposure to chemicals used in building cleaning.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, crawl, twist, reach, ride, push, pull, grasp and perform similar body movements. Must have the ability to perform moderate to heavy physical work and to lift and carry up to 55 pounds at a time; the possession of hand/eye coordination sufficient to operate a computer and a motor vehicle; the ability to talk and hear in person or by telephone; and the ability to see and read instructions and maps.

EXPECTED HOURS OF WORK

The work schedule is an on-call work schedule Sunday through Saturday. Must be willing and able to flex schedule to fill available shifts. The Mansfield is a 24 hour operation and requires work on days, nights, weekends and some overnight shifts. Some shifts may be longer than eight hours. This position is a non-exempt and eligible for overtime. Any overtime must be authorized prior to working.

TRAVEL

Travel is primarily local during the business day.