The Events Scheduler is responsible for event scheduling for comprehensive and routine events on campus. Utilizes event scheduling software to reserve campus space and resources for on-campus clients. As a part of the Events team, the scheduler provides support administratively, logistically, and operationally to the events staff, as required.
JOB DUTIES/RESPONSIBILITIES:
Event Scheduling: (70%)
•Processes reservation requests for the use of university space, resources, and equipment.
• Analyzes relevant logistical criteria to resolve conflicting space and resource requests. Communicates to all departments involved.
• Educates clients about university policies and requirements.
• Provides direction to clients for planning and identifying resources for high-quality events and functions, including but not limited to catering, multimedia, and parking.
• Monitors food service/alcohol exemptions in the reservation system, requests for services and updates reservations as needed with outside vendor information.
• Serves as a liaison with other departments on basic administrative and/or operational matters, as necessary.
Administrative Support: (30%)
• Performs a variety of office duties to support the smooth and efficient operation of the Events Office, including monitoring email inboxes and paperwork.
• Assists in general office duties as needed or assigned; greets and directs visitors; resolves routine administrative problems and answers inquiries regarding activities and operations; accepts, screens, and routes telephone calls; maintains a log of inquiries.
• Assists the Events team as assigned including, but not limited to, events such as commencement, orientation, and family weekends.
WORKING CONDITIONS/PHYSICAL EFFORT: Work is normally performed in a typical office environment, with long periods of sitting and working at a computer. Must be able to lift 15 pounds. Work requires occasional nights and some weekends, including commencement and special university events.
QUALIFICATIONS:
• Ability to deliver excellent customer service, performing efficiently and courteously in a fast-paced environment.
•Ability to adapt quickly and accurately to changing situations.
•Ability to work cooperatively as part of a team.
•Ability to maintain confidentiality.
•Skilled in working with diverse groups of people, handling all interpersonal situations with tact and diplomacy.
•Skilled in problem-solving and public relations.
•Excellent organizational skills; strong verbal and written communication skills.
•General knowledge of event planning procedures and processes.
•General knowledge of Microsoft Office Suite and event scheduling software; ability to learn new software.
EDUCATION & EXPERIENCE:
• High school diploma or GED required
• 2+ years’ experience in direct customer service or an office setting required
•Experience in the events industry preferred
• Experience in higher education environment preferred
WORK SCHEDULE:
Part-time; non-exempt position
9-month position
Schedule will vary
SALARY STRUCTURE:
Pay Grade 4 ($18.34 to $24.30 per hour)
