Job Description

About The Quoin Hotel & Restaurant

The Quoin Hotel & Restaurant in Wilmington, Delaware, officially opened its doors in 2022 and is located at 519 N. Market Street inside the historic Security Trust & Safe Company Building, a Victorian brownstone designed by famed architect Frank Furness in 1885. Today, we offer a Michelin Key, 24-room boutique hotel that offers multiple dining amenities and outlets.

At The Quoin, each food and beverage outlet operates as a distinct yet cohesive aesthetic expression and hospitality experience:

• The Quoin Restaurant delivers deliscious wood-fired fare and a curated wine program in a refined yet lively setting with outdoor patio and PDR for lunch, brunch, or dinner.
• Simmer Down, the hotel’s moody, speakeasy-style lounge set within a historic bank vault, offers bespoke cocktails and an intimate late-night atmosphere.
• The Quoin Rooftop Bar & Lounge provides panoramic city views with chic cocktail service and tapas bites — a high-energy yet polished social destination.
• Private Dining & Events range from curated private dinners to weddings, and corporate buyouts, requiring seamless execution and customized menus.
  
  

Together, these venues define the property’s identity: chic but welcoming, luxurious but approachable.

Key Responsibilities

• Sales Driving Achieve an annual sales quota for semi-private and private event F & B sales. Prospect for new business while maintaining current business relationships.
• Lead Management Convert incoming inquiries into confirmed event bookings. Conducting walk-in and scheduled tours and calls.
• Client Relations Build relationships with restaurant and hotel guests, corporate clients, and local partners.
• Event Coordination Design customized event menus, suggest pairings, upsell, floor plans, and event BEOs. Run weekly BEO meetings with the team.
• Group & Conference Services: Serve as the Conference Services Manager for assigned hotel groups, coordinating room blocks, catering, meeting logistics, and serving as the primary liaison from contract turnover through event execution.
• Event Execution Assist the F & B team in setting-up and running high-touch events.
• Financial Reporting Submit event sales reports to management and ownership. Financial reconciliations for all events.
• Software Operations Manage bookings daily using Tripleseat, Toast POS, and Resy POS systems.
• Cross-Department Collaboration Coordinate with hotel sales, the restaurant culinary and service teams daily.

Qualifications

• Experience Minimum 2–3 years of high-end catering and event sales experience. Strong knowledge of fine dining service, food, and beverage is key. Restaurant management experience is a plus.
• Tech Proficiency Hands-on experience with Tripleseat software is a plus. Online Tripleseat University is also available for training.
• Reservation Systems Experience utilizing reservation platforms (e.g., Resy) and restaurant POS systems (e.g., Toast).
• Hotel Knowledge Understanding of luxury hotel operations and mixed-use property dynamics a plus.
• Financial Acumen Proven track record of meeting or exceeding $500k+ sales quotas. Financial literacy (reporting, forecasting, and cost controls).
• Communication Exceptional verbal and written communication skills for contract negotiations and the ability to thrive in a boutique, high-touch hospitality environment
• Leadership Sophisticated management style with a hands-on approach. Showcasing professional etiquette, calm demeanor, and confidence.

What We Offer

• Competitive base salary with sales incentives.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Hotel room discounts and restaurant dining perks.
• Strong pipeline of warm leads from hotel group bookings.
• Beautiful work environment and a friendly team to support you.