Job Description
At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
Responsibilities
- Achieve or exceed individual sales targets set by the Director of Sales & Marketing to drive hotel revenue growth.
- Identify and generate new business opportunities for meetings, conferences, weddings, social events, and other hotel event spaces.
- Follow up promptly on all event enquiries and business leads to maximise conversion rates.
- Develop and maintain professional relationships with key clients and potential accounts within designated market segments.
- Conduct regular sales calls, client meetings, entertainment, and networking activities to expand event business.
- Arrange and conduct site inspections for potential and existing clients to showcase event spaces and services.
- Maintain comprehensive knowledge of competitors’ event spaces, products, packages, and market activities to inform sales strategies.
- Upsell and cross-sell the hotel’s event spaces, accommodation, Food & Beverage offerings, and other facilities at every opportunity.
- Attend client functions, industry events, and external business activities to increase visibility and develop new business opportunities.
- Understand clients’ event requirements and recommend suitable venues, packages, and services tailored to their needs.
- Prepare accurate proposals, contracts, and relevant event documentation within required timelines.
- Coordinate closely with clients from initial enquiry through event confirmation to ensure seamless service delivery.
- Maintain accurate and updated client profiles, event information, and sales activities in the hotel’s sales system.
- Liaise with Banquet, Food & Beverage, Culinary, Front Office, and other departments to ensure event arrangements meet client requirements.
- Communicate event requirements and special arrangements clearly to operational teams to guarantee flawless execution.
- Prepare and highlight VIP arrivals or special requirements to Management and operational departments.
- Follow up with clients before, during, and after events to ensure service expectations are met and issues are resolved.
- Provide after-sales service and maintain client relationships to encourage repeat business and referrals.
Qualifications
- Diploma or bachelor's degree in hospitality management, Tourism, Events Management, Business, Sales & Marketing, or a related discipline.
- Minimum 1–2 years of relevant experience in hotel events, catering sales, conference services, weddings, or a similar role.
- Previous experience in a hotel environment is preferred.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Self-motivated, energetic, and results-driven with strong teamwork skills to collaborate across departments.
Additional Information
- 5-day Work Week.
- Duty Meals are provided.
- HEARTIST F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses.
- Comprehensive Medical & Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
