Job Description

What you'll bring to the team

Step into a role where you create unforgettable experiences above one of the world's most recognised city skylines, at the heart of the London Eye.

We're recruiting an Events Operations Manager (fixed-term, full-time) to lead the delivery, performance and growth of our hospitality, private pod and events business. From VIP celebrations and corporate events to premium guest experiences, you'll ensure every event is delivered safely, efficiently and to exceptional standards.

Working with the Senior Hospitality Manager, you'll be the operational force behind our Events and Hospitality offering. Acting as the key link between Sales, Events, Hospitality and Operations teams, you'll turn plans into seamless experiences while driving commercial success and guest satisfaction.

This is a role that combines operational leadership with hands-on delivery. You'll be visible during high-profile events, leading teams, supporting clients and making decisions that keep operations running smoothly. As Hospitality continues to grow, you'll support the delivery of larger Private Pod experiences, Lounge functions and new business opportunities, including the rollout of London Eye Weddings. Whether managing a private pod experience, launching a new hospitality product or overseeing a major event, you'll set the standard for excellence.

Alongside your Hospitality and Events responsibilities, you'll operate as a Duty Manager on a rota basis, taking responsibility for the wider operation of the London Eye site and supporting the delivery of world-class guest experiences every day.

This is a fixed-term, full-time role, contracted until the end of 2026. Flexibility is essential, including evenings, weekends and bank holidays to support the operational needs of the business.

Qualifications & Experience

• Have experience leading hospitality, events or venue operations within a fast-paced guest-facing environment
• Combine strong commercial awareness with a passion for delivering exceptional guest experiences
• Build trusted relationships with clients, stakeholders and teams at all levels
• Lead people with clarity and confidence, developing high-performing teams through coaching and support
• Stay calm under pressure and make sound decisions during live events and operational incidents
• Take ownership of challenges and look for opportunities to improve processes, products and performance
• Have experience managing budgets, analysing performance data and using insight to drive results
• Understand the importance of health, safety and compliance in a busy operational setting
• Enjoy being hands-on and visible, leading from the front during events and peak trading periods
• Are excited by the opportunity to shape and grow premium hospitality experiences at one of London's most iconic attractions.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £35,861.78/Yr.