Job Description

Combining Swiss hospitality with tropical charm, the resort boasts 420 rooms with breathtaking ocean views. Guests can enjoy Port 19 live cooking, Yokatta Izakaya & Bar, Klon - Tong Deli's pastries, and Chocolate Hour.

Beyond dining, guests can unwind in a lagoon-style pools or explore the Recreation Village, home to fitness centre and studio. Golf enthusiasts can also indulge in the resort's access to two world-class golf courses designed by Jack Nicklaus and Ian Baker-Finch.

For Meeting & Events, we offer Bintan's largest conference space of 2,000 sqm, with a 900 sqm pillarless Grand Ballroom, 11 versatile venues, and outdoor areas for team-building, all supported by our professional team to deliver customized programs.

Events Management

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

• Develop lead sources through prospecting, referrals, trace files, and cold calls

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

• Conduct site inspections with prospective and existing clients

• Develop and implement new sales strategies, tactics and action plans for account base

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

• Maintain and update current account information records

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

• Maintain visibility throughout events and be the on-site client liaison

• Follow up post-event to address any issues whilst soliciting return business

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel

• Prepare weekly, monthly, quarterly and annual reports as required.

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track record
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times