Job Description

See yourself in our team
CommSec Customer Value Management is responsible for strengthening CommSec’s brand, reputation and customer engagement across our chosen markets. Our purpose is to drive profitable active base growth.

We work closely with product, distribution, digital, partnerships and customer teams to support growth, deepen customer relationships and deliver exceptional experiences.

As an integral part of CommSec one of the functions of the CVM team is to deliver high-impact customer, partner and industry engagements that:

• Position CommSec as a trusted voice in investing, trading and market insights.
• Bring key market insights to life to help customers navigate changing economic and market conditions.
• Create positive brand experiences that support CommSec’s growth ambitions and strengthen customer advocacy.

You will work closely with internal stakeholders, external partners, agencies and marketing to deliver a broad range of programs and experiences for CommSec customers. Our culture is built on energy, pace, curiosity, care and commitment.

Your responsibilities

• Develop and deliver end-to-end event management across a wide variety of strategic programs that support CommSec’s growth objectives and business goals.
• Build and manage project plans, leading small to medium working groups to deliver programs on time, on budget and to a high standard.
• Proactively manage and foster strong relationships with senior stakeholders, effectively influencing outcomes across complex stakeholder groups.
• Deliver customer events that strengthen CommSec’s brand positioning and support broader marketing and content strategies.
• Steer enhancements to key event technology platforms to improve data management, integration, customer experience, risk and compliance outcomes.
• Identify and implement improvements across processes, value for money, contract negotiations and ways of working to drive greater efficiency and effectiveness.
• Manage supplier governance in conjunction with compliance, procurement and event team members, ensuring supplier interactions are well managed and relationships are maximised.
• Develop, maintain and improve relationships with creative agencies, event partners and external suppliers.
• Assist in co-ordinating the creation of key customer content via our Media and Markets team as well as specialist content writers.
• Ensure compliance with agreed operational governance structures to ensure content is packaged and delivered safely to our frontline teams.

Your skills and experience

• Experience delivering end-to-end event programs, ideally within financial services, wealth, investing, trading, fintech or professional services.
• A creative and customer-focused mindset, with a passion for designing experiences that engage, educate and inspire.
• Strong communication skills, with the ability to connect event programs to broader marketing, content and customer engagement opportunities.
• Strong project management capability, including the ability to build robust project plans and deliver against timing, objectives and budget.
• Excellent stakeholder management skills, with the confidence to influence senior stakeholders and drive results.
• Proven ability to work collaboratively across teams to achieve strong outcomes.
• Experience managing supplier and third-party partner relationships.
• Knowledge of event management methodologies, tools, platforms and best practice.
• A strong risk mindset, with the ability to proactively identify, understand, discuss and act on current and future risks.

If this sounds like you, we would love to hear from you.

Working at CommSec
At CommSec, we support our people with the flexibility to balance where work is done, with at least half their time each month connecting in the office. We also offer a range of flexible working options, including changes to start and finish times, part-time arrangements and job share. Talk to us about how these arrangements might work in the role you’re interested in.

This role can be on either a full time or part time bases.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 01/06/2026