Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As an Events Coordinator, you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Waldorf Astoria Kuala Lumpur is redefining luxury in the heart of Malaysia’s Golden Triangle — where timeless elegance meets modern sophistication.

As part of our pre-opening leadership team, we invite an exceptional sales professional to join us as Events Coordinator, driving the success of the hotel’s social and corporate event business.

Are you passionate about creating extraordinary moments and shaping unforgettable celebrations?

As the Events Coordinator, you will be assisting the managers to lead the hotel’s event sales strategy — from cultivating client relationships to orchestrating revenue growth across social events, and corporate functions.

What will I be doing?

As Events Coordinator, you will be responsible for performing the following tasks to the highest standards:

Event Execution Support
Assisting the Events Manager or Assistant Director of Events with Banquet and Operations teams to ensure seamless event conversion, planning, and flawless execution, reflecting Waldorf Astoria’s hallmark of sophistication.

Client Relationships
Prepare event proposals, decks, and quotations; sometimes present alongside with Events Manager or Assistant Director. Be present during events with Events Manager or Assistant Director to ensure client satisfaction and provide updates. Assist with post-event reporting, feedback collection, and maintaining long-term client rapport.

Vendor Relationships
Act as the point of contact when needed for vendors, ensuring timelines, logistics, and quality standards are met. Maintain good rapport with vendors for future collaborations and preferential terms.

Team Collaboration
Contribute to the Event team’s success by achieving performance goals across Social and Corporate Events. Foster a culture of collaboration, creativity, and high achievement aligned with Waldorf Astoria’s luxury standards.

Administration & Compliance
Maintain accurate records, proposals, contracts, and documentation in line with Hilton systems and policies, ensuring compliance and operational efficiency

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 1 year of experience in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Marketing, Hospitality, Communications, or related field.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office and hotel/event management software.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.
• Familiarity with digital marketing tools and CRM platforms is a plus.