Job Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role

In this dynamic role, you will oversee group reservations while ensuring accuracy across key systems and providing essential administrative support to the Events team. You’ll play a central part in bringing events to life — from weddings and conferences to bespoke client experiences — while working closely with multiple departments to ensure seamless delivery and exceptional service.

Day to day, you’ll coordinate weekly Group Pick-Up Reports and attend planning meetings to support smooth group bookings. Acting as a key liaison between clients and internal teams, you’ll ensure all requests are managed with precision and professionalism. You’ll also maintain accurate PMS records, manage room block allocations, and support major arrivals, site inspections, and live events on the ground.

Through close collaboration with colleagues across the business, you’ll help deliver memorable experiences while identifying opportunities to enhance service and maximise revenue.

Salary $65,280.00 + super

What we need from you

We are seeking an enthusiastic and professional team player who knows how to deliver great service and exceed guest expectations. You will have:

• Foundational experience in banquets or events coordination.
• Strong interpersonal skills both written and verbal.
• Ability to manage multiple tasks and conflicting deadlines.
• Proven ability to adapt to varying situations.

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers

or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers