Job Description

This on-site role requires reporting to GM Heritage Center and Archive in Grand Blanc, Michigan, as well as occasional reporting to Factory One in Flint, Michigan, at least four times per week. As a key member of GM’s Heritage Operations team, the Events Coordinator will serve as the front-line point of contact and manage all aspects of the reservation and booking process for the new GM Heritage Center and Factory One. This position is an exciting, newly created position that will allow an individual to be a part of a dynamic and unique opportunity to launch a special destination for GM employees. This role demands strong judgment, cross-functional collaboration, and proactive problem-solving. This person will work closely with a team to help create outstanding customer experience for our employees and the greater Southeast and Mid-Michigan communities.

Key Responsibilities

• Act as the first and main point of contact for all groups wanting to utilize the Heritage Center and Factory One for meetings, tours and events, both internal and external
• Exercise independent judgment to review, approve, and provide suggestions on all requests
• Make independent decisions based upon judgement but also confidently seek guidance as needed
• Manage contract creation and storage of contracts, including occasional payments
• Possess an unwavering commitment towards creating outstanding customer experience
• Execute friendly, professional and consistent communications with both customers as well as internal team members
• Contribute to the development of processes and process improvement
• Maintain and track all utilization metrics
• Prepare daily, weekly, and monthly reports for team to utilize for efficient management
• Provide light Audio/Video support for events
• Become a master user of Google Workspace as well as other software programs
• Work hand in hand with Events Manager to ensure all events are executed to the highest level
• Supports other Heritage Operations priorities as needed while maintaining accountability for core event-operations outcomes

Required Qualifications

• Strong familiarity with Google based workspace solutions especially Google Calendar and Google docs, among others
• 1-3 years of relevant experience in customer service, administration, communications, marketing, or related fields.
• Bachelor’s degree or equivalent experience in marketing, communications, Public Relations, or automotive industry disciplines.
• Proven ability to work independently within broad guidelines, handling non-routine challenges and driving cross-team initiatives.
• Strong analytical and problem-solving skills with a track record of proposing innovative solutions and anticipating business needs.
• Excellent communication skills with the ability to adapt style for diverse audiences and influence decisions across functions.
• An enthusiasm to embrace initial ambiguity as well as a strong desire to help create and lead new processes

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

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Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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